Clerical

*** ***** **. ***.*

Perris, CA ***** Phone 951-***-****

E-mail ********@*****.***

Melissa Amaya

Objective Seeking a clerical position where experience and knowledge will allow professional growth.

Education [ Sep.00-Jun.04 ] Moreno Valley High Moreno Valley, CA

High School Diploma

Received Honor Roll.

Member of the tennis team.

Joined a club FBLA (Future Business Leaders Of America).

Took and completed ROP CIS for 2 years received a certificate.

Obtained and completed an internship through ROP program.

Summary of qualifications

Motivated, friendly and dedicated individual who has an ambition to succeed in any given environment. Completed two years of computer information systems and certified. Basic knowledge and experience with the usage of windows xp software such as word, excel, powerpoint and outlook. Possesses great customer service skills such as communication and listening, interacting, assisting and the ability to defuse a situation. Knowledge to operate basic office equipment as fax, copier, scanner, computer and multi-line phone. Five years of accounting such as counting, budgeting, recording, pay outs and coordinating sales distribution by establishing sales territories, quotas, and goals. Type 30 wpm. Exceptional management skills such as directing, supervising and coordinated staff.

Work experience [ Sep.06-Present ] Self Employed Perris, CA

Homemaker

Administer the household. Budget the money, pay the bills. Prepare and cook the meals. Supervise two kids, teach and play with them. Also do general housekeeping such as sweep and mop floors, vacuum, clean the kitchen and bathrooms and do the laundry. Ran errands, do the grocery shopping.

Oct.07-Dec.-07 Rue 21 Anthem, AZ

Assistant Manager

Performed opening procedures, counted the money in the beginning of the business day, did the bank drops, received the necessary change for the day. Did the opening paperwork. Oversaw six employees: assigned them to their departments and to their registers, administered a list of duties. Received and shipped merchandise. Coordinated the merchandise and did price changes. Performed customer service duties: cashing out, returns, assisting, interacting, communication and listening skills and the ability to defuse a situation.

Mar.07-Sep.07 Rack Room Shoes Anthem, AZ

Assistant Manager

Started as MIT then promoted to Assistant Manager. Responsible for opening and closing procedures. Processed the daily paperwork. Did the bank drop and received necessary change for the day. Oversaw eight employees: assigned them to their departments and to their registers, administered a list of duties, and trained the new employees. Received and shipped merchandise. Coordinated the merchandise according to season and did price changes. Performed customer service duties; returns, assisting, interacting, and cashing out, communication and listening skills and the ability to defuse a situation. Coordinated sales distribution by establishing sales, territories, quotas, and goals.

Dec.05-Apr.06 IHOP Avondale, AZ

Server

Greeted customers, provided information on the daily specials. Took customers orders and processed into the computer. Served the customers their food. Insured everything was to their satisfaction. Kept work area cleaned also did side work assigned for the day. Assisted co-workers when needed. Customer service duties: cashing out, assisting and interacting, listening and communication skills and the ability to defuse a situation.

Jan.02-Apr.04(seasonal) Taylor Tax Moreno Valley, CA

Data Entry

Computed the clients information, gathered all the necessary paperwork. Answered multi line phone. Organized and copied paperwork. Filed paperwork. Performed customer service duties: cashing out, gave information and interacting.

Jun.02-Feb.04(seasonal) Burtronics San Bernardino, CA

Clerical

Computed data into the computer. Handled a multi line phone. Did filing, shredding and made copies. Mailed invoices.

Feb.04-Jul.04 Moreno Valley Chambers of Commerce Moreno Valley, CA

Intern

Addressed and gave information to customers, answered multi line phone, checked mail. Administered office duties: faxed, made copies and scan paperwork. Sold Chamber of Commerce merchandise, processed phone calls to businesses to invite them to join the Chamber of Commerce.

References Available upon request.

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