Executive Director, COO, Behavioral Healthcare/Residential Treatment

HEIDI A. HILLERY, LCSW-BACS; MS-HCM

**** ******** ***** - *******, ********* 70458

Phone: 985-***-**** - Cell: 504-***-****

Email: *******@***.***

~ Education ~

MASTER of SCIENCE: Health Care Management December 2000

University of New Orleans - New Orleans, Louisiana

• Sigma Iota Epsilon, Honors Management Fraternity

MASTER of SOCIAL WORK May 1992

University of Southern Mississippi - Hattiesburg, Mississippi

• Accreditation Committee and member of Student Organization: SWK

~ Experience ~

SITE MANAGER, Hope Haven Campus - Marrero

EXECUTIVE DIRECTOR, Hope Haven Center - Marrero

ASSOCIATE DIRECTOR, Hope Haven Center - Marrero

Catholic Charities, Archdiocese of New Orleans, Louisiana August 2001 to August 2009

120-bed not-for-profit Residential Treatment Center /52-acre historical campus

Direct report to the co-President and CEO of Catholic Charities. - As Site Manager, was responsible for the overall management and preservation of a 52-acre campus, with 12 historic buildings and oversight of new program development, community partnership development and staff supervision.

As Executive Director of Hope Haven Center, was responsible for the daily and clinical operations of a 120-bed Residential Treatment Center, with an operating budget of $5.2 million and 115 FTEs. Supervision and development of the following: facility Medical Director and Psychologist consultants, Admissions Coordinator, Health Clinic, Clinical and Program Directors, Directors of Residential Services, House Supervisors, Director of Transitional Living, Court Liaison, COA and PQI Coordinator, Clinical Therapists, Maintenance Department, PBX Operators, Security personnel and students completing internships and individual volunteers as well as volunteer groups. Served as President of the Professional Staff Organization, Client Grievance Coordinator as well as the primary liaison with legal counsel and state contractors. Additionally, provided direct clinical, programmatic and administrative oversight for twelve treatment dormitories, as well as supervised successful accreditation and re-accreditation process with the Council on Accreditation and policy and procedure development and revisions.

• Active member of the Catholic Charities’ Collaborative Council, the Human Resource Leadership Circle, and the committees for: Staff Appreciation and Recognition, Volunteer Managers, as well as Performance and Quality Improvement.

• After assuming role of the Executive Director, decreased overtime by 90% per pay period.

• During first year, reduced restraint usage by 55%, as well as decreased resident and staff injuries by 62%, and developed system for reporting and administrative evaluation of each incident.

• Primary author of RFPs and negotiator with the Department of Social Services, Office of Community Services, resulting in being awarded multi-year and multi-million dollar contracts.

PRACTICE ADMINISTRATOR/HEALTHCARE CONSULTANT August 1998 to Present

Established and managed private practice and consulting firm, with emphasis on strategic planning for behavioral healthcare and social service agencies. Examples of work include, but are not limited to:

• Consultant for privately owned social service agencies: Program start-up and evaluation, including development of clinical practice policies, employee relations and analysis of business plans.

• Consultant for community based, non-profit programs: Prepared educational materials for adult volunteers working with at-risk children and adolescents in newly developed branch of program.

• Contract Mental Health Professional for St. Tammany Parish School Board: Provision of therapeutic services for students in public high school, middle/junior high and an alternative educational program.

• Interim Program Director for Mental Health Rehabilitation Agency: Turnaround, including development of strategic marketing plan, quality assurance protocols as well as revision of agency policies. Provision of client services and recruitment of Clinical Program Director.

• Clinical supervision of Graduate Social Workers seeking to obtain licensure: passage rate remains 100%.

Page Two ~ Heidi A. Hillery

PROGRAM DIRECTOR: Behavioral Healthcare Center March 1997 to August 1999

Chalmette Medical Center, Chalmette, Louisiana Universal Health Services 194-bed for-profit acute care healthcare facility

Direct report to the Assistant Administrator. -Responsible for the 24/7 management of a 17-bed geriatric, psychiatric department, with average yearly gross revenues of $1.8 million. In addition to policy and procedure development, fiscal management, program development, oversight of marketing and census development, was responsible for management of over 35 direct and ancillary department employees. As Management team member, served on various hospital committees including performance improvement, rehabilitation department and JCAHO preparation.

• Turn-around of a floundering psychiatric unit into an ethically and financially solid program.

• Developed sound clinical program, implemented policy changes and created departmental standards.

• Within one year, department was highlighted by collegial nomination as Department of the Month.

DIRECTOR of SOCIAL SERVICES May 1994 to March 1997

NorthShore Psychiatric Hospital, Slidell, Louisiana Tenet Healthcare Corporation

58-bed for-profit behavioral healthcare facility

Direct report to the Chief Executive Officer. - As key member of Senior Management and the Leadership team, was responsible for hospital-wide decisions, as well as JCAHO preparation. Along with departmental management and direct supervision of field instruction program for graduate and undergraduate students for five universities, served as Administrator on-call, Clinical liaison for out-patient and off-site programs, as well as served as Chair for the Performance Improvement Patient Assessment and Treatment team, and co-chair of the Ethics committee.

• Improved patient satisfaction from 41% to 90% within six months of employment.

• Reorganized department and developed field instruction program, which reduced costs by over 30%.

• Created hospital-wide assessment tool, which streamlined intake and treatment planning process.

`

~ Additional Experience ~

PROGRAM THERAPIST: Partial Hospitalization December 1993 to May1994

GREENBRIER HOSPITAL, Covington, Louisiana Ramsay Healthcare Corporation

67-bed for-profit behavioral healthcare facility

OUTREACH COORDINATOR: St. Bernard and St. Tammany Parish October 1992 to December 1993

EAST LAKE HOSPITAL, New Orleans, Louisiana Community Psychiatric Centers

80-bed for-profit psychiatric and chemical dependency facility

TEEN TALKLINE COORDINATOR : Life Focus Center May 1990 to October 1992

OUTPATIENT COUNSELOR: Life Focus Center Forrest General Hospital

CASE MANAGER COORDINATOR : Pine Grove Recovery Center

PINE GROVE RECOVERY CENTER, Hattiesburg, Mississippi

Community based, not-for-profit behavioral and chemical dependency in-patient and out-patient facility

EXPERIENTIAL THERAPIST January 1988 to April 1990

CASE MANAGER and ORIENTATION COORDINATOR National Medical Enterprises

CLINCIAL ASSOCIATE

NORTHSHORE PSYCHIATRIC HOSPITAL, Slidell, Louisiana

58-bed for-profit psychiatric and chemical dependency facility

Page Three ~ Heidi A. Hillery

~ Licensure/Certification ~

Certified Peer Reviewer June 2005 to present

Behavioral Healthcare Standards Advisory Panel December 2004 to present

Peer Reviewer October 2003 to present

Council on Accreditation

Board Approved Clinical Supervisor January 1998 to present

Louisiana State Board of Social Work Examiners

Academy of Certified Social Workers June 1994 - 2008

National Association of Social Workers

Licensed Clinical Social Worker #3569 June 1994 to present

Louisiana State Board of Social Work Examiners

~ Community Service/Civic Involvement ~

Aldersgate United Methodist Church Active member 1995 to present

Administrative Board, 1996, 1997

Health and Welfare Committee Chair, 1997

Bonne Ecole’ Elementary School PTA member 2002 – 20008

Café Hope Board member 2009

Member, Legal committee

Catholic Charities USA Member 2007 to present

Louisiana Association of Child Care Agencies Organization member/representative 2001 toAug. 09

Mental Health Association of St. Tammany (MHAST) Advisory Board, 2007 to present

Board Vice-Chair, 2007

Board Co-Chair, 2005, 2006

Board Member/Volunteer Chair, 2004

Jefferson Parish Family Preservation and Support Consortium Member 2005 to 2008

Jefferson Parish Children and Youth Planning Board Member designee/Proxy voter 2007 to Aug. 09

Slidell Jr. High School PTA member, 2008 to present

~ Leadership Programs ~

Leadership Slidell Class of 1996 and Alumni Association member to present

Catholic Charities Archdiocese of New Orleans Leadership Class of 2006 – 2007

Catholic Charities USA Leadership Institute, Summer 2007

~ Managerial Affiliations ~

American College of Healthcare Executives Affiliate, December 1997 to present

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