Customer Service Representative

Evelyn Kittner

*** *. ******** **

Allentown, PA 18183

Phone: 610-***-****

Cell: 610-***-****

E-Mail: ***.*******@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Listening skills

MS Windows proficient

Fast learner

Strong client relations

Exceptional communication skills

Sharp problem solver

Adaptive team player

Multi-line phone usage

Local/state health laws

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

November 1999 to September 2008

American Express Allentown, Pennsylvania

Travel Counselor

Trained new employees by providing knowledge of specific tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments.Asked open-ended questions to assess customer needs.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the company's only bilingual Spanish/English customer service representative.

Educational Background

2014 Colorado Technical University Colorado Springs, Colorado

Bachelor of Science Business Administration

Concentration in Management,

Certificates: Commissioned Notary for the state of Pennsylvania

1998 PCDI Glen Burnie, MD

Diploma Paralegal

Paralegal Studies program at PCDI

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