Manager Management

Jean B. Hodge

**** ******* *****, **********, **** 45243

Telephone 513-***-**** • Email ****@*******.***

Operations Management • Key Client Service • Business Unit Leadership

Highly effective and results-driven management professional, skilled in meeting day to day challenges in the fast-paced profit-driven retail arena. Solid ability in handling multiple priorities, developing employee potential, and delivering consistent profitable results. Specialize in developing strong teams driven to propel the ordinary to excellence through attention to detail and delivering results that surpass industry performance standards.

Key Strengths

•Personnel Management •Financial Management •Recruit and train Quality Staff

•Cost Reduction and Budgeting •Team Leadership •Project Coordination

Core Competencies

Results-Driven Top Performer: Natural leader that sets goals and measures performance to exceed management expectations

Excellent Management Skills: Effective human resource, team building and employee coaching skills ensure optimal staff performance

Strong Operations Management Expertise: Analytical thinker who initiates operational process improvement through effective cost reductions and productivity gains

Career Experience

May 2011 – Present Retail Data Cincinnati, OH

District Manager

Recruit, interview, hire and train Data Collectors in Ohio, Kentucky, Indiana and West Virginia

Ensure timely and accurate data delivery to retail clients through audits and staff training

Reduce expense by monitoring schedules, reduce and eliminate overtime and excessive mileage pay

Manage staff of 50 full time and part time remote employees

Provide coaching and feedback to retain quality employees and improve performance

July 2008 – April 2011

March 1999 – June 2002 Distribution Services Inc. Cincinnati, OH

District Retail Manager

Recruited, interviewed, trained and managed merchandisers in the Cincinnati/Dayton territory

Exceeded management goals of project completion, employee retention and training

Self-starter - managed territory from office in my home

Extensive experience in shelf resets, reading planograms and managing personnel at retail resets

Ensured quality work and timely completion for all outsourced client projects

Developed and maintained professional relationships with key clients through weekly store visits and selling in Point of Purchase displays at check lanes.

February 2003 – May 2006 US Bank Cincinnati, OH

Assistant Vice President Cash Services

Managed a three shift Cash Vault operation department. Provided continual coaching and feedback to ensure excellent performance. Increased employee accountability and productivity through staff training. Top performer, most productive and efficient of the 22 US Bank vaults

Through productivity management, coaching employees and implementing new procedures, department losses decreased 96%, overtime expense decreased 70%, and supply expense decreased 30%

Received the Manager's Quarterly Award 3 of 4 quarters in 2005

Only large vault to receive 2005 Exceptional Performance Award

Developed and promoted multiple employees to supervisory and management positions in the bank. Recruited, interviewed and hired new employees

September /1996 – November 1998 The Kroger Co. Cincinnati, OH

Co-Manager

Co-managed daily grocery operations: achieved sales and expense budget goals; controlled inventories and reduced operating expenses

Set plans for sales growth; set plans with vendors to display and promote key items for profitability

Recruited, interviewed and trained personnel in all departments

Strengthened community relations through fundraising activities and seasonal events

Education

University of Dayton Bachelor of Arts – Psychology Dayton, OH

Community Involvement

Volunteer with Madisonville Education Assitance Center (MEAC)

Volunteer ReSource – A non-profit that helps other non-profit organizations

Indian Hill Schools PTO Board Secretary 2007-2010

Swim Team Coordinator Kenwood Swim and Tennis Club 2008 - 2010

Cincinnati Aquatic Club Board of Trustees Secretary 2011 to Present

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