Quality Office

STEPHANIE L. WORRALL

**** ****** ***** ***** #**** • Colorado Springs, Colorado United States 80918 • 720-***-**** • ************@*****.***

Objective

Seeking a position in an office environment, where there is a need for a variety of office tasks including – computer knowledge, organizational abilities, business intelligence and database program use.

Professional Experience

03/1989 - 06/2009 Lexis Nexis, Colorado Springs, CO United States

Legal Research

• Research, investigate and resolve complex data work issues.

• Participated in receipt and resolution of questions and problems regarding product content from internal and external customers.

• Utilized electronic and print research tools to locate source material.

• Worked individually or with other team members to process all internal client requests within the designated time frames established by the department.

• Adjusted quickly to procedural changes without impacting the accuracy of the work involved and produced.

• Dedicated to reaching goals that result in high quality work and consistent and capable of achieving superior levels of quality excellence.

• Proficient on Outlook, Microsoft Office, Excel, Lexis.com, and production databases.

Skills

• Demonstrated computer skills

• Strong analytical skills

• Ability to work independently

• Superior verbal and written communication skills

• Dedicated to performing detail-oriented tasks for extended periods of time

• Thorough knowledge of citations processing, procedures and systems

• High audit scores while maintaining productivity and quality above team standards

• Self-motivated, self-directed and disciplined

Education

2010 - 2011 Blackstone Career Institute, Allentown, PA

Certified Paralegal in Paralegal studies GPA: 4.0

1976 - 1977 Parkland College, Champaign, IL

Psychology GPA: 4.0

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