Office Manager/Executive Assistant

Randall Ahern **********@***.***

**** ******** ****, ******, ** 56425 218-***-****

Operations I Sales I Business Development I P&L I Manager I Mentor I Motivator I Coach

• Strategic leader with proven record of achieving solid growth during down or challenging markets.

• Successful at increasing market share.

• Tenacious in acquiring new business, securing customer loyalty and increasing profitability.

• Visionary manager, mentor, motivator and coach.

• Makes solid business judgments and accurate decisions.

• Brings a win-win, can do approach to every opportunity; motivates others to succeed.

Key strengths:

0 Sense of Vision providing dynamic leadership in a wide range of environments.

0 Builds strong, dedicated teams prepared to tackle big challenges by leveraging people’s skills.

0 Strong “Business Acumen” skills, effectively handles multiple tasks simultaneously.

0 Trouble-shooting expert at rebuilding, refocusing and repositioning in the marketplace.

I am known as a leader who exemplifies Dedication and Determination. I believe you have to lead by example. Highly adept at reducing complex concepts down to the basics, and building employee confidence and excellence. My successes are supported by a Bachelor of Arts in Political Science from the University of Minnesota, Minneapolis and Associates Degree in Business Management from Minnesota School of Business, Minneapolis.

Selected Achievements

Sales / Operations: Ryder - Grew total market share from 15th in the United States to 10th and increased profitability from 16th to 6th. Real estate sales were +2% in 2007 in a market that was -8%, +39.8% in 2008 in a market that was -34.8%, even in 2009 and 2010. Restaurant General Manager: Franchise Associates - Increased market share at over 12 locations. Ryder - Supervised # 1 market area in the Midwest Region.

Motivated & Promoted 9 Ryder employees to new career opportunities and 25 Franchise Associates employees to entry level manager, associates manager or GM positions and Operations Manager at Ask About Real Estate.

Transportation: Overhauled the Maintenance Department of Ryder Truck Rental. As Project Manager my team saved the company $3.1 million in 6 months making countless internal operational changes with over $10 million saved by the end of year one.

Restaurant GM & Trouble Shooter: Turned around multiple locations. I was assigned the most challenging high volume restaurants to fix with regards to sales and profits. Introduced operational improvements that became company wide policies and procedures.

Turnover Reduced Ryder Dealer turnover by 80% & reduced employee turnover by 26%+ at multiple restaurants.

Career Overview

VP of Operations, Business Development Broker®, Ahern Real Estate, Baxter, MN, October, 2006 to current. Oversees complete operations, including sales. Ahern Real Estate represents commercial, investment, development & residential real estate throughout Minnesota. My TEAM has sold multiple high end commercial properties, development properties, resorts and investments.

Account Executive, Integra Telecom, St. Cloud, MN. September 2009 – July 2010. Business to business sales in telephone, internet, long-distance, phone systems and ancillary sales. Signed up numerous national accounts.

VP of Operations, Call Center Manager, Ask About Real Estate, Brainerd, MN, October 2006 – December 2008. Supervised total business development of this start up nationwide internet real estate referral company utilizing new technologies to capture market share. The business was SOLD to internet investors on 12/28/2008 and relocated to Mobile, AL.

Broker® / Account Manager Positive Real Estate, Baxter, MN, March 2002 – October 2006. Represented clients with purchases & sales of commercial properties, single-family residences, lake shore properties, farms, and land development. High level of business development and networking. I worked directly with business owners and key decision makers to sell multiple high end resorts & commercial properties.

Transportation / Logistics Region Market Manager, Ryder Truck / Budget Car & Truck, Minneapolis, MN, October 1997 – March 2002. Supervised operations of 2 corporate stores and 48 Independent Ryder Dealers. Promoted to Region Market Manager after 6 month special assignment as Project Manager in Denver, CO. Grew total market share. Promoted 4 employees to entry level management, 3 assistant managers to general managers, and 2 general managers to mid-level region management positions. Supervised 250+ direct report locations.

Director of Operations, Aeration Specialist, Eagan, MN, October 1995 – October 1997. Manage entire operations, including sales and logistics of lawn aeration business. Captured lions share of the business in the Twin Cities market using new technologies that were applied to this industry for the first time. The company was SOLD to the largest aeration competitor on 11/15/1997.

Dual Concept Restaurant General Manager, Franchise Associates Inc, St. Louis Park, MN, October 1983 – October 1995. Supervised multiple locations and was a member of the Executive Staff - Operations Team Leader Program. New store opening Manager Team 5 times, Training Store GM and corporate trouble shooter. Throughout my career I was assigned the most challenging locations to turn around, with regards to sales and profits. Grew store sales during many challenging economic time frames. Supervised 250 direct reports.

Personal: I enjoy family functions, outdoor activities, sports, fishing, boating and traveling.

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