Management Vice President
Resume:
NANCY J. JONES
OLMSTED TOWNSHIP, OHIO 44138
440-***-****) HOME
216-***-****) CELL
SUMMARY
Administrative/Office Supervisor with over 15 years of experience in administrative assistance, project planning, disaster recovery/continuity planning, problem management, troubleshooting in Help Desk environment, office administration, project coordination, managing technical and non-technical teams to accomplish initiatives set forth by Companies vision, An excellent communicator, extremely detail-oriented, able to thrive in a fast-paced, real-time environment, able to react quickly & decisively, effectively responds in a dynamically changing environment and culture, organized, resourceful team player who can work independently & anticipates needs of others, able to apply strong judgment in dealing with a variety of situations, demonstrates ability to multi-task & prioritize with ease, independently able to manage multiple projects to completion, strong analytical and research skills, disciplined problem-solver with excellent process development, verbal and written communication skills. Self-motivated and innovative provider of business values through IT services and collaborative initiatives for $135B asset financial institution. Expertise includes:
• Disaster Recovery / Contingency Planning • Standardized Best Practices
• Team Leadership • Project Management
• Training (Applications) • Staff Development
• Event and Command Center Practices for corporate wide initiatives • Green and Yellow Belt Certification
• Implementation Planning • Quality Improvement
• Process Development • Communications
• Problem Management and Escalation • Organizational Planning
TECHNICAL @ SPECIALIZED SKILLS
MS Office Suite, Visio, Six Sigma, LDRPS (Disaster Recovery Planning Application), Infoman, Microsoft Sharepoints
Professional Experience
NATIONAL CITY CORPORATION, Cleveland, Ohio 1980 - 2010
Disaster Recovery Lead Consultant
2007 - 2010
Managed over 125 application experts in all application recovery plan development and execution of test within the enterprise wide recovery test. 200+ technical employees in all planning aspects to execute Mainframe and Distributed Integrated test and
Managed disaster recovery team which consisted of 7 platform recovery specialists. Guided them through development of infrastructure recovery plans and annual testing of completed plans. Spokesperson to continuity planning, lines of business, and senior management on progress of building viable recovery solutions to minimize risk exposure to the corporate footprint.
• Collaborated with General Manager to define additional technical roles required to support disaster recovery.
• Participated in hiring additional infrastructure resources to support disaster recovery. (LAN, WAN, Midrange, Mainframe, Ecommerce, Desktop and Voice platforms).
• Developed over 32 standard processes for the planning and execution of tests, including third party tests to comply with federal regulatory requirements.
• Developed, organized, communicated and executed new test processes for quarterly internal platform tests with lines of business.
• Migrated corporation to paperless web environment for use by technology and business resources during internal and external recovery tests. Employees could now go to one location to educate themselves on disaster recovery.
• Work products were successfully reviewed during annual regulatory and internal audit exams.
• Managed our affiliate employees in development of viable recovery planning and execution of those plans.
• Provided direction for the incorporation of recovery in new technology projects to insure readiness for recovery in the production environment
• Wrote and delivered employee reviews and oversaw day-to-day workflow within group.
Page 2
ISD/Operations Coordinator, Systems Development 1994 – 1997
Provided highly responsible and confidential administrative support functions related to various activities for the Senior Vice President, Vice President(s) of Corporate Operations and Information Services (COIS) and departmental staff (150) members.
Primary Responsibilities
• General Administrative Duties
• Scheduled and coordinated internal and external meetings using Microsoft Outlook
• Screened, answered and prioritized telephone calls for the management team; took detailed messages and identified urgent matters. Assisted in managing daily activities and meeting readiness.
• Coordinated lunches, events and travel arrangements
• Processed expense reports
• Drafted, edited and/or proofed internal and external correspondence
• Personal administrative duties as required; travel, projects, schedule coordination, etc.
Reporting & Project Work
• Created, edited and maintained regular reports, monthly scorecards and high quality presentations utilizing Visio, Excel and PowerPoint
• Maintained daily and monthly compliance files and report distribution
• General ad-hoc reporting and analysis as required
• Management of projects, analysis and issue resolution of related issues
• Technology, Contingency/Disaster Recovery, work as required
• On-boarding, special projects, manage gathering and coordination of business analytical work
• Archive reports, file and send documents to off-site storage
Other Responsibilities
• Liaison for technology and problem resolution in terms of trading systems and other applications
• Assist in keeping workspace well-maintained and housing a clean and professional environment
• Invoice payments, supply ordering and other miscellaneous duties as required
• Prepared reports for Capital and Systems Review Committee
• Assisted in development of unit operating budget
• Confers with users to determine problems; analyzes problems and solves or directs to proper Systems Development personnel
• Prepared outlines for Senior Vice President in preparation of meetings
• Maintains report of consolidation activities
• Provided written responses to correspondence and inquiries received by Senior Vice President
• Communicates policies and procedures to COIS line managers
• Developed reporting systems and methods to manage Division administrative need
• Administrator to Systems Development Group homepage on Intranet and Sharepoint Site
Education and Professional Development
• John Marshall High School
• Best Practices Workshop
• Oral and Written Communication Writing
• Leadership Development Program
• Management Training
• Project Management Training
• QFD Certification
• Negotiating Techniques
• Problem Solving Processes
• Escalation Procedurals
• Decker Communication
• Project Life Cycle
Affiliations / Associations / Memberships
Corporate Contingency Planners of Ohio
Polaris Vocational High School Planning Committee
Contact this candidate