Human Resource Professional
Resume:
Jennifer A Dellenbach
Sheboygan, WI 53083
920-***-**** (home)
920-***-**** (cell)
*******************@*****.***
Career Objective:
To obtain a challenging position with a dynamic company where my skills and experiences will be fully utilized and which will provide growth opportunities and advancement consistent with my ability to contribute.
Education:
Bachelors of Science: Business Management/Marketing
Silver Lake College, Manitowoc, WI May 1992
Areas of Strength:
Ability to work independently and as part of a team.
Self-starter, able to grasp concepts quickly, adaptable, professional attitude.
Outgoing personality with ability to inspire confidence.
Ability to consistently meet and exceed employer’s expectations.
Professional Experiences:
St. Nicholas Hospital Sheboygan, WI 5/08 – 4/09
Human Resource Representative/Recruiter
• Facilitates the recruitment process for hiring of potential employees, inclusive of contract staff.
• Process new hire and contract staff paperwork and enters new hires into the Human Resource Database Information System.
• Maintains and tracks employment requisitions and internal postings.
• Collects, processes and distributes resumes/applications.
• Conducts reference checks, criminal checks, licensure and education verification for new employees and contract staff.
• Collaborates with Director’s/Management in the selection of applicants and initiates verbal and written offers to both internal and external applicants.
• Conducts/facilitates orientations for new employees and contract staff.
• Attends job fairs, conferences and college/university career fairs.
• Prepares effective employment advertising.
• Assists in the development and maintenance of current job descriptions and behavior based interview guides.
• Demonstrate effective relationships with co-workers, employees, patients, clients, community, medical staff, management, outside agencies and others that we serve by exhibiting St. Nicholas Hospital’s core values of Respect, Care, Competence and Joy.
• Member of the Lake Shore Health Care Alliance Committee.
Manpower Corporation Milwaukee, WI 7/05 –5/08
Specialty Division called Manpower Business Solutions recruiting for Abbott Laboratories
Account Specialist/Senior Recruiter for the Pharmaceutical Sales Divisions
• 2007 National Circle of Stars trip winner; ranked 2/40 recruiters, over 150 closed positions.
• Client and Project Management responsibilities including but not limited to working with Regional Managers, Senior District Managers, District Managers and Abbott’s entire Talent Acquisition Team.
• Deliver high quality service by sourcing and selecting qualified candidates for Abbott Laboratories.
• Coordinate the full hiring cycle in a professional manner in order to provide the highest level of customer service on behalf of Abbott Laboratories.
• Focus on sourcing candidates with a diverse range of skills by utilizing resources and technologies.
• Support the recruiting strategy and the overall mission of providing quality performance and service.
• Develop and maintain a database of skilled candidates within Abbott’s database, Brass Ring.
• Fill job orders efficiently and effectively.
• Capable of producing results; flexibility to identify and respond to changes, along with the ability to prioritize multiple tasks successfully.
• Attend national career fairs such as the National Black MBA Association, NSHMBA and National Sales Network to recruit and network.
• Experience working with 3rd party vendors; ensuring quality standards are maintained.
The Frantz Group Inc. Grafton, WI 10/00-7/05
Supervisor-Employee Development (TFG – Marketing and Sales Division)
5/03 – 7/05
• Interview and recruit B2B sales professionals to sell and promote IBM’s software and hardware solutions.
• Attend and set up career fairs in our Florida and Grafton, WI locations.
• Manage to and develop quality employees by training, coaching, mentoring, and building rapport and trust.
• Monitoring and implementing quality control standards to ensure they are met and applied accordingly.
• Monitor and critique employee’s phone calls, taped conversations and review lead reports to ensure they meet the client’s expectations.
• Inspire employees towards cohesive teamwork, excellence in marketing and customer partnerships.
• Ability to work cohesively with Call Center Managers, Human Resources, and Directors of applicable departments with employee issues/concerns/development.
• Assisted in setting up our Florida location; i.e. training and coaching new team members.
• Member of the PR Team, Wellness Committee, Challenger Team and Executive Team.
Team Lead (TFG – Marketing and Sales Division)
5/02 – 5/03
• Continued working on the JD Edwards account training, mentoring and coaching team members on ERP, CRM and Supply Chain solutions to meet the client (IBM) expectations.
• Prepared and passed both marketing sales/lead sheets and telesales contracts to TFG clients (national and international) and interacted with these clients upon doing so.
• Coordinated all team account training for new employees – created and maintained employee training manuals.
• Completed and presented monthly team employee performance appraisals.
• Assumed call center manager responsibilities when call center manager was unavailable.
• Actively involved with the Challenger Team, which not only discussed overall business issues, but also provided suggestions for those issues and developed educational materials for approval by the TFG Operations/Executive Team.
• Attended the National Quest Conference at the JD Edwards Corporation in Denver Colorado.
Senior Account Representative (TFG – Marketing Division)
10/01 – 5/02
• Worked on the JD Edwards account training, mentoring and coaching team members on ERP, CRM and Supply Chain solutions to meet the client (IBM) expectations.
• Proofread and edited all team employee sales/lead sheets.
• Participated in weekly, campaign-specific conference calls with TFG clients.
• Co-led campaign-related team meetings.
• Instructed team account training sessions for new employees.
• Participated in on-site Career Fairs to promote The Frantz Group.
• Consistently exceeded call volume and monthly sales goal expectations.
Account Representative (TFG – Marketing Division)
4/01 – 10/01
• Mentored new employees in regards to both account and campaign-specific information and databases.
• Aided in the development of weekly reports for TFG clients.
• Consistently exceeded call volume and monthly sales goal expectations.
Market Research Analyst (TFG – Marketing Division)
10/00 – 4/01
• Generated high volumes of outbound, direct marketing telephone calls (warm and cold) daily in attempt to obtain both marketing leads and potential suspects for TFG clients.
• Promoted products/services, software and hardware related to clients such as, IBM, JD Edwards and PeopleSoft.
• Received and promptly responded to daily inbound telephone calls and literature request for both TFG clients and clients’ customers and prospects.
• Composed detailed, marketing lead sheets for TFG clients.
• Consistently exceeded call volume expectation and monthly sales goals
• 100% + consistently above lead goal expectations for 12 straight months.
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