Customer Service Sales Representative

SHERRON E. HOWARD

*** *. **** ***** *****, Apt *

Bartow, Fl 33830

863-***-**** *.**********@*****.***

SUMMARY

Dependable, energetic and resourceful business professional with broad and extensive communication and negotiating skills. Tenacious and flexible with the ability to work independently in high volume, fast paced environments. Possess a vast knowledge of all aspects of transportation claims with particular knowledge of legal procedures, terminology, compliance, regulations, tariffs, contracts, accident and theft processing. Motivated to complete projects, meet deadlines and engage individuals as well as teams while maintaining confidentiality. Offering 20 years of combined experience in the Claims Investigation and Claims Prevention fields as well as Sales, Administrative support, Customer Service, Safety, D.O.T. Compliance and Recruiting when partnered with HR.

EMPLOYMENT HISTORY AND CERTIFICATIONS

Land Span Inc. August, 2011 to December, 2011

Recruiter

• Knowledge and use of USIS, PSP, DAC, MVR, AS-400, Tenstreet, Recruiter

• Ability to accurately assess candidate qualifications and documents insuring

Government compliance

• Scheduling Orientation, travel, stay and providing required teaching tools

• Problem solving, customer service, supervision and follow up of new recruits

• Experienced in travel, advertising and a variety of sourcing methods in order

to meet hiring needs this includes WEB/Internet searches

Indian River Transport March, 2011 to August, 2011

Driver Recruiter-Safety-HR

• Knowledge and use of USIS, PSP, DAC, MRV, Tenstreet and AS-400

• Working knowledge of qualification guidelines, policies, procedures and timelines . Scheduling and Orientation including travel, stay, class and teaching tools

• Interaction, negotiation and scheduling with insurance agencies regarding

Subrogation of claims, reimbursement, inspections and repair estimates/ invoicing

• Safety and D.O.T. compliance

Fed-Ex National LTL 1994 – 2011

Formerly Watkins Motor Lines

Claims Prevention Coordinator – 2 Years

Claims Investigator/Analyst – 8 Years

In-House Sales Representative – 6 Award Winning Years

Decreased company claims liability in excess of $331,024 in 2010

Exceeded sales quota by 15% each year increasing revenue $100,000 +

Certificate of Excellence for Customer Web Reporting and Tracking

Communication Skills Certification

Leadership and Supervisory Certification

Professional Business Women Certification

Alumni Member of Fed-Ex Diversity Council- actively served 3 consecutive years as a mentor for new council recruits.

Supervised training and mentored staff on behalf of management

EDUCATION AND PROFESSIONAL DEVELOPMENT TRAINING

Polk State College, Winter Haven, FL

Auburndale Senior High School, Auburndale, FL

Claims Processing Recruiting/HR

Safety Administrative Assisting

Public Speaking Personnel/Team Training

Management Experience Microsoft Office Applications/Outlook

Mentoring

Customer Service and Negotiations Detailed Research Training including Personnel, Training Research, Tracking and Investigation, Prevention and Analysis

Contact this candidate