Personal Assistant

Teasha Pitts

**** ******* ******

Philadelphia PA 19138

Email: ************@*****.***

Phone: 215-***-****

¬¬Personal Assistant

Professional Summary:

A self-motivated, confident individual with exceptional organizational and multi-tasking skills. Exhibits leadership, professionalism, tact, diplomacy and resourcefulness while providing clients with premium service. Possessing an established track record for project management, team building, communication logistics and detail oriented action plan execution. Ability to work with discretion and confidentiality in high pressure fast paced & time sensitive environments.

Career Objective:

To secure a personal assistant position where my administrative abilities, executive talents and management experience will have a long term valued impact for a suitable client.

Work Experience:

Jan 2012 to present: Administrative & Personal Care Assistant (Private Family) Phila. Pa. Manage personal schedules, maintain household records, organize important family documents, oversee property maintenance, coordinate staff and arrange travel, appointments and all accommodations. Provide family support in emergencies and all matters of importance. Facilitate all business and leisure activities as well as day to day duties, responsibilities and obligations.

Nov 2011 to present: Premium VIP Nanny Service (Your Other Hands) Phila. Pa. Provide premium childcare service for wealthy clients. Management of daily schedule, facilitate appropriate activities and organize structured events. Responsible for nutrition, hygiene, recreational and education plans. Maintain safe & proper environment and orchestrate travel accommodations.

June 2007 to Nov 2011: Manager Youth Care (Carson Valley Children’s Aid) Flourtown, Pa. Provided direct counseling for youth with mental and emotional trauma. Facilitated a structured plan to guide and assist them with daily living skills. Maintained pertinent records, supervised client schedules, organized court hearings and all other important obligations. Assured a safe and appropriate rehabilitative treatment environment.

Nov 2007 to April 2012: Regional Operations Manager (Liberty Tax Service) Willow Grove, Pa. Managed the full operation of 3 separate Tax preparation offices. Trained and hired employees. Prepared and processed tax returns. Assisted clients with financial planning and tax consultation. Orchestrated payroll, billing, staff scheduling, marketing duties as well as administrative and fiscal responsibilities. Responsible for all customer service issues, public relations as well as business regulations and compliance.

May 2004 to Dec 2008: General Manager (CEC Entertainment, Wendy’s and SJ Dining) Phila. Pa. Responsible for opening, closing, and maintaining full operations. Accounting for inventory and sales control. Supervision of 20-30 employees, coordinating work schedules and payroll. Overseeing building maintenance, safety and food quality control. Assuring customer service satisfaction as well as managing special event bookings and community affairs.

Sept 2002 to Sept 2004: Case Manager (The Lighthouse) Phila, Pa. Developed structure based programs for goal achievement, progress attainment and crisis resolution for clients in underserved and economically depressed neighborhoods and communities.

Sept 2000 to May 2005: Customer Service Manager (US Airways) Phila. Pa. Provided top quality customer service accommodations and resolved problematic ticketing issues. Servicing Celebrity travelers, VIP’s and preferred customers. Handling customer complaints, irate passengers and crisis de-escalation… Supervising gate and jet way functions and activities. Orchestrated communications with fleet, ground & flight crews. Managed and trained customer service teams.

Education

Sept 1991 to June 1994: Upper Moreland High School: Academics and Teachers Charter

Sept 1994 June 1995: Virginia State University: Early Childhood and Special Education.

Social Activities

Volunteer work as Treasurer and Administrative assistant for a non-profit organization call Brother To Brother

Volunteer work for the New Generation Drill Corp

Volunteer work at Columbia North YMCA as an Executive administrative assistant to the Senior Program Director

Partner with Mentor of Pennsylvania as a foster parent for TFC and CRR clients.

Technical Skills

Efficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint and Publisher)

Awards & Accolades

Nominated Woman of the Year 2010 by local Sorority chapter

Featured on front page Business section in Philadelphia Tribune 2011

Navy Achievement Award for Outstanding Volunteer Service by a civilian

References- Available upon request

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