Customer Service Home Health

George H. Sorrell, Jr.

**** *. ***** **.

Hollywood, CA 90028

Cell: 818-***-****

Home: 323-***-****

E-mail: **********@*****.***

Experience:

August 2011 to Present: Customer Service Agent

L.A. City Tours, Hollywood, CA ***(PLEASE DO NOT CONTACT AT THIS TIME!)***

Duties:

Taking and making reservations for tours

Entering reservations from hotel agents and walk-in customers

Dispatching drivers/tour guides for tours for pick-ups and drop-offs

Responsible for closing the office at night

June 2004 to May 2011: Guest Service Clerk

Hotel/Restaurant Burgschänke, Gelnhausen, Germany

Duties:

Guest-Service relations

Receptionist

Taking and making reservations via Internet and phone

Guest check-in and check-out

Concierge services throughout the guests’ stay

In charge of billing and receivables

Managed room service, wait staff and employee scheduling

May 2010 to May 2011: Customer Service Clerk

Jewelry Design Gallery Oly, Gelnhausen, Germany

Duties:

Sold jewelry and high-end home-decoration items

2002 to 2009: Home Health Care Giver

Gelnhausen, Germany

Duties:

Full-time Nursing care of Mother (Debilitating stroke)

Other Career Highlights (Pre-2002):

Waiter, Café Aumühle, Germany

Retail Salesclerk, Eddie Bauer, Los Angeles

Receptionist, Law Office of Mark A. Roney, Los Angeles

Teller, Great Western Bank, Santa Monica

Translator - Law Offices of Cynthia Sidall, Westwood

Legal Secretary, Law Offices of M. A. Kelly, Santa Monica

Money Broker, Geldhandels GmbH, Germany

Clerical Assistant for the U.S. Army, Coleman Military Base, Gelnhausen, Germany

Education

1979 to 1981: Kaufmaennische Berufsfachschule Business and Management School

Gelnhausen, Germany

Major: Business.

Studies: Main emphasis accounting and bookkeeping for the import and export industries. Special areas of study: customer service, teller training, computers and foreign language.

References available upon request.

Contact this candidate