High School Technical Support

Wayne Howell

**** ***** **** **** ***** Springs, FL 33065 954-***-**** ******@*******.***

OBJECTIVE

To obtain a position in the technical field where I can utilize my experience and certifications

PROFILE

Resourceful and dependable MCTS candidate with the drive to succeed Motivated by learning and challenge Excellent written and spoken communication skills

TECHNICAL SKILLS

Microsoft Office Suite

Windows 7

Windows Vista

Windows XP

Windows 2000 Professional

LAN/WAN/Star/Ring

Hubs/Switches/Routers

Bridges/Cabling

EDUCATION

New Horizons Computer Learning Center, Miami, FL currently enrolled in MCTS program

Attained Network+, A+, Windows Server 2008 and Windows 7

Stranham High School

Attained high school diploma

PROFESSIONAL EXPERIENCE

AT&T, Ft. Lauderdale, FL Premises Technician 12/2010-6/2011

Responsible for installation and customer care of the new U-verse integrated digital TV, high speed internet and voice services

Educated customers on service features and functionality

Verified all services are working correctly

Installed and re-arranged inside wires (Cat5,Coax)

Set up computers with Windows or Macintosh operating systems for wired and wireless connectivity

Carmax, Pompano Beach, FL Sales Consultant 1/2007-12/2010

Communicated to customers what makes CarMax unique

Interviewed customers to determine their needs and wants

Presented vehicles and assisted customers with test driving vehicles

Ran credit applications and processed transaction paperwork, supporting on-line customers via our eSales office

Followed up with customers to ensure satisfaction

The Answer Group, North Lauderdale, FL Technical Support Representative 7/1998-1/2007

Responsible for processing technical support issues involving high-speed internet service

Utilized a mechanized resolution system and screen to resolve customer issues

Explained to non-technical customers how to resolve issues with various versions of Windows, troubleshooting conditions and equipment failures

Documented all customer call

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