Service Customer

ANTHONY SOTO

***** ** **** ****** *****, FL *****• 305-***-**** • ********@*****.***

SUMMARY

Service professional with 6 years of experience optimizing and managing the service drive to generate high profits, drive customer and increase service sales. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able service advisor.

PROFESSIONAL EXPERIENCE

Vista BMW 2008 – 2010

Service Adviser

Responsible for overseeing a team of six advisors and assisting them in making sure service goals were met.

• Was tasked in tracking key performance metrics & customer service satisfaction survey.

• Helped improve the turn around time of customer’s vehicles by suggesting a buddy system in service department.

• Assisted management in creating an incentive program for service advisers to receive recognition awards for a job well done.

Braman BMW. 2004 – 2008

Service Adviser

Responsible for interpreting customer concerns to diagnose problems with vehicle correctly and translate to service technician.

• Greeted customers, scheduled appointments and received vehicle information.

• Listened to customer request of service desired and listed information correctly in the repair order.

• Estimated the cost and time needed to repair and contacted the customer to advise.

• Handled customer complaints while still maintaining customer satisfaction survey ratings high.

• Checked with technicians on the progress of vehicle and contacted customer to advise if additional work was needed.

Lally Chrysler Jeep 2000- 2004

Special Finance Manager

Responsible for structuring car deals for clients with sub prime credit that fall outside of the conventional system, in compliance with special guidelines and auto dealership policy.

• Implemented policy and procedures of dealership by maintaining a standard of professional ethics.

• Offered clients an explanation of aftermarket products & extended warranties.

• Worked with different lending institutions and maintained a good working relationship to secure competitive interest rates.

• Processed deals accurately to secure approval from the lending institutions.

• Trained sales force to provide information of special finance programs and importance of offering the clients the extended service programs.

EDUCATION

AA, Science, Electronic Engineering, ITT Technical Institute of Florida 1999

References available upon request

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