Project Manager Engineer
Resume:
MORY MOSHIRIAN
***** ******* ***** ***** • SAN DIEGO, CALIFORNIA 92127
MOBILE 858-***-**** HOME 858-***-**** *************@*****.***
SUMMARY OF EXPERIENCE
An experienced and self-aware manager with more than twenty years of proven track record establishing high caliber customer support teams in the fields of life sciences, biotechnology, engineering, and manufacturing/Quality under ISO, GMP and FDA environments. Managed global teams containing over 100 field-based engineers and support specialists in technical advice, logistics support and training. Managed internal systems support teams responsible for providing training, escalation support, technology transfer, field quality and spare parts logistics for field-based teams.
Excellent communicator, flexible, creative, and resourceful. Achieved multitudes of accomplishments in diverse geographies, cultures, operations, and infrastructures. Experienced in worldwide travel to manage and develop global department success. Experienced program manager that uses superior organizational skills to manage multiple projects in fast-paced environments, while focusing on results and customer satisfaction.
PROFESSIONAL EXPERIENCE
NASHI MEDIA (SAN DIEGO, CA) JANUARY 2011 - PRESENT
MANAGER OF BUSINESS DEVELOPMENT
Key Responsibilities
Maintain and develop prospective client and key strategic partners network for www.nashimedia.com, by being the agency’s lead ambassador and business voice, embodying the studio’s core values and differentiating perspectives.
Represent the agency with confidence and a positive attitude at social networking events, conferences, galleries, and amongst businesses with design needs.
Provide market research, analyses and insights into latest industry trends with a deep understanding of a wide range of industries and markets and how to service with excellence.
Identify areas of opportunity within the market and be able to align with studio’s strategy to ensure growth through client selection.
Use a keen attention to detail as the in-house project manager, overseeing projects from acquisition to conception and completion.
ILLUMINA, INC. (SAN DIEGO, CA) OCTOBER 2006 – NOVEMBER 2010
GLOBAL FIELD SERVICE LOGISTICS SENIOR PROJECT MANAGER AUGUST 2010 – NOVEMBER 2010
Key Responsibilities
Established various logistics processes within the Field Service organization:
Spare parts depots globally.
RMA System within Field Service Illumina logistics.
Tool calibration process and continuation support.
Instrument loaner process and associated customer contract.
Adapted the company service and sales software (Sales Force dot com) to match with needed requirement and field service information transfer.
Responsible for field quality improvement.
ILLUMINA, INC. (SAN DIEGO, CA)
GLOBAL FIELD SERVICE & PROGRAM MANGER OCTOBER 2006 – JULY 2010
Key Responsibilities
Initiated and developed the Global Field Service support team; cultivated the engineers into the system-support engineers to dedicate their secondary support to the field.
Accountable for the delivery of onsite engineering support and related service support globally during Illumina’s phenomenal growth periods; 2009 Company of the Year by Instrument Business Outlook.
Created and managed internal Systems Support team responsible for all Field Service Engineer training, technology transfer, documentation, spare parts, and logistics.
Managed the support of all platforms in line with DNA Sequencing, Genotyping, Gene Expression, Clinical Diagnostics, and robotics.
Implemented Personnel Development Strategies by executing talent assessments of entire team to identify development opportunities, retention strategies, and gauge team morale.
SWOT team member: analyzed meetings with remote management teams to track progress towards strategies and goals, as well as, initiated any needed course corrections.
Outsourced tools and meters calibration processes and implemented Out Of Tolerance processes.
Established training labs and enrolled field engineers to the various levels of training with well-defined processes.
Daily Operations & Maintenance - The Global Field Service Management team’s main projects:
Member of Quality Complaint Management – to resolve, escalate and manage complaints from the global End-User population with over 5000 systems.
Monitoring & Reporting – Proactively identify future concerns / instrument quality and manage recalls through field, as well as, reactively identify incidents as they occur by using problem solving techniques.
Team member to support FDA regulation for certain field instruments.
NANOGEN, INC. (SAN DIEGO, CA) MAY 2002 – SEPTEMBER 2006
IN-HOUSE SERVICE & PROGRAM MANGER
Key Responsibilities
Planned and scheduled repair center personnel to optimize response and resolution times by ensuring proper distribution of assignments, staffing, space and facilities.
Developed instrument repair training programs for instrument services, distributors, and internal/external customers.
Explored new and innovative methods of knowledge transfer to optimize instrument performance and decrease repair costs.
Created procedures to support the instrument repair / upgrade while following strict quality requirements.
Member of company ISO, GMP, FDA application approval processes.
Provided instrumentation telephone support for field service personnel.
Managed in-house instrument’s preventative maintenance schedule.
Forecasted department budget and materials on a yearly basis.
PROGENY SYSTEM, LLC (SAN DIEGO, CA) 2000 – MAY 2002
SR. MANUFACTURING ENGINEER/PRODUCTION MANAGER
Key Responsibilities
Transferred design from engineering to manufacturing completion.
Board Member of Design Review, Instrument Review, Material Review and Change Control Boards.
Involved with all three phases of release products (alpha, beta, and production release).
Qualified suppliers and vendors to form relationships of the utmost efficiency and product success.
Created manufacturing tools and fixtures for application.
Established standard time from instrument testing to sub-assemblies production.
Created build of material (BOM) and testing procedures with supporting documents.
Maintained and scheduled production and material.
Managed personnel into highly successful team.
Team member through company ISO application approval
PHASE METRICS (SAN DIEGO, CA) 1996 – 2000
MANUFACTURING ENGINEER
Key Responsibilities
Conducted introduction of newly designed test equipment for data storage system into manufacturing and sustaining engineering.
Achieved all manufacturing engineering functions within the magnetic resonance head tester.
Board member of Technical Review, Change Control and Material Review Boards.
ANACOMP, INC. (POWAY, CA) 1985 - 1996
MANUFACTURING ENGINEER
Key Responsibilities
Accountable for manufacturing engineering operation within Reader and Reader printer department.
Prepared Change proposals to provide design improvements.
Participated and contributed to cost reduction projects that generated product savings for the company.
Updated all the process planners and work instructions.
Maintained and scheduled calibration of all manufacturing tools and fixtures.
Managed training schedules and design transfers to distributors.
EDUCATION
Mechanical Engineering San Diego State University (San Diego, CA)
Engineering United States International University- School of Engineering (San Diego, CA)
Project Management Illumina, Inc. Course Training (San Diego, CA)
Mentor, Coaching and Leadership Skills Illumina, Inc. Course Training (San Diego, CA)
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