Executive Operations Manager

CHRISTIAN BETZ

*** ***** ******** 616-***-****

Hastings, Michigan 49058 **********@*****.***

OPERATIONS MANAGEMENT / EXECUTIVE GENERAL MANAGEMENT

Executive manager with experience and high-stakes decision making in operations management, adding to shareholder value through process improvement and prudent cost management. Proven track record of working across departments to increase profits by improving production, streamlining processes, and reducing costs. Merges skills in operations and facilities management, supply chain and logistics, safety and regulatory matters, risk management, Enterprise Resource Planning (ERP) design and operation, and human resources. Adept at coaching employees to maximize their talents and collaborate to find solutions. Reputation for commitment to quality, responsiveness, and corporate success.

EXPERIENCE

MITCO, INC., Grand Rapids, Michigan 1999 - 2011

Division of DuBois Chemicals providing water treatment chemicals and service to industrial and commercial users.

Vice President of Operations and General Manager 2003 - 2011

Responsible for P & L of the company. Directed and oversaw 35 operations and administrative employees (additional 30 while Acting Sales Manager), reporting to the CEO. Ensured the corporation’s assets were adequately safeguarded from loss through managing risks. Maintained relationships with critical vendors and contractors to sustain compliance with corporate needs. Liaised with regulatory agencies including OSHA, Department of Agriculture, and EPA, to certify that all necessary reports were filed in a timely manner. Led ISO 9000 and ISO 14000 management team. Provided advice to the President regarding cash strategies and financing needs. Played a key role in the strategic leadership of the corporate employee benefits programs. Established and re-examined personnel policies.

● Directly contributed $60,000/year cost savings by successfully managing employee Health Insurance program over straight renewal.

● Initiated and led project to reduce usage of sodium molybdate as tracer -- total cost avoidance $1.44MM.

● Designed and led project to retool storage for emulsion polymer -- total savings $29,000/year and 8 month ROI.

● Actively managed freight program through negotiation and leveraging industry partnerships -- savings 2009: $30,000; savings 2010: $38,500.

● Aggressively managed property & casualty insurance program by implementing improved RFP/RFQ processes -- savings $97,000 in most recent change with equivalent or better coverages.

● Negotiated real estate property taxes -- savings 46%.

● Increased sales 2003-2007 by 27% through coaching a strategic change of direction in identifying and targeting industry sectors and key accounts.

● Led two highly successful ERP implementations – the first bringing the project back from an impasse with no interruption of production, delivery, or invoicing; the second with no dual/parallel data entry and no interruption of production, delivery, or invoicing.

● Reconfigured shipping model to improve efficiency of outbound freight on company-owned trucks.

● Developed DHS- and DOT-compliant security programs to enhance employee safety and protect company assets during the production, storage, and transportation of chemical products resulting in an ongoing zero-incident environment.

Acting Sales Manager 2003 – 2007

Operations Manager 1999 – 2003

Technical Sales Representative 1999 - 1999

U.S. BANCORP, Boise, Idaho 1998 – 1999

National-scope financial services company providing banking, mortgage, brokerage, insurance, investment and trust product services to consumers, businesses, and institutions.

Banking Officer

Sold retail banking services products, particularly second mortgage loans. Developed a network of mortgage brokers to act as distribution channels for second mortgage loans.

• Developed and implemented program of creating a network of brokers to resell retail loans, growing sales of product to over $1MM per month.

NORWEST, Pocatello, Idaho 1996 – 1998

Norwest (now Wells Fargo), was a major regional financial services company with an emphasis on relationship banking with smaller consumer and business customers.

Credit Manager

Underwrote and managed a portfolio of high-risk mortgage and personal loans.

EDUCATION

BA, Economics and History

Alma College, Alma, Michigan

Men’s Swimming (All-American and MVP), Phi Beta Kappa

COMMUNITY INVOLVEMENT

• President of the Grand Rapids Chapter of the Ruffed Grouse Society

• Raised funds and recruited students for Alma College London Seminar program

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