Ashley Frazier
Richmond, VA 23227
***************@*******.***
Education
*/****-*/**** **** Richmond, VA
ST - Associates in Allied Health
*/****-*/**02 John Marshall H.S. Richmond, VA
Business
Advanced Studies Diploma
Skills & Abilities
• Excellent communication skills (written and verbal)
• Knowledge in using spreadsheets, word processing, and presentation software
• Good analytical and problem solving skills
• Excellent customer service and interpersonal skills
• Skilled in performing mathematical operations
• 10-key touch
• 45 wpm
Clinical Rotations
United Surgical Partners: Completed 5 Weeks
• General
• Orthopedic
• Ophthalmic
• Gynecology
Virginia Oral and Facial Surgery: Completed 5 Weeks
• Root Canals
• Wisdom Teeth
• Pre-Prosthetic Extractions
• TMJ
• Patient X-Rays
Bon Secours Richmond Community Hospital: Completed 5 Weeks
• General
• Orthopedic
• Plastic/Reconstructive
• Urology
******
Scrubbing, Gowning and Gloving, Instrumentation functions, Surgical Counts, Draping of sterile field, Operating bed functions, Post-Op and Preoperative patient care, Medical Terminology
Experience
8/ 2005-12/2006 Glen Allen, VA Sears and Roebuck
In-store support associate
• Displaying accurate merchandise signing
• Tagging clearance merchandise
• Creating signs
• Assisting customers while on the sales floor
• Greet customers
• Arrange floor planned fixtures and merchandise
Ashley Frazier
223 Carleigh Court Apt. A
Richmond, VA 23227
***************@*******.***
Page 2
11/2009-Present J.C. Penney Midlothian, VA
Customer Service Representative
• Place inbound catalog orders
• Offer special deals and promotions to customers
2/2004-6/2004 VA Department of Taxation Richmond, VA
Scan Operator
• Scanning prepared tax returns onto company’s database
• Purging batches of returns
• Pulling and sorting W-2's
11/2002-8/2009 Wal-Mart Super Centers. INC. Mechanicsville, VA
Accounting Associate
• Accurately count registers overall daily performance
• Fill change orders
• Research register outages
• Create deposits to the bank
• Audit cashiers
• Detect counterfeit currency, checks, and coupons
• Other duties when necessary
Customer Service Manager
• Manage and assist 115 cashiers with various issues
• Train new associates
• Help in the daily sales of the store
• Other duties when necessary
Layaway and Customer Service Associate
•Take and package customer’s merchandise for later pick up.
• Handle defective merchandise as well as contact manufacturers for proper return policy.
• Complete money orders, activate gift cards, and send money transfers to various areas in the U.S and other countries
• Handle and assist customers with various issues
7/2000-9/2002 Wal-Mart Super Centers. INC. Mechanicsville, VA
Cashier
• Itemize and total purchases
• Handle customers with various tasks
• Maintaining checkout procedures
• Train new associates
• Other duties as needed