Customer Service Manager

Michael F. Murphy Sr.

*** *. ***** ***

Woodbury NJ 08096

Home - 856-***-**** Cell - 856-***-****

*****-**********@***.***

CUSTOMER SERVICE - SALES AND MARKETING - MERCHANDISING - PROMOTIONS - INVENTORY CONTROL -

EMPLOYEE TRAINING AND DEVELOPMENT - TEAM BUILDING

RECRUITING - QUALITY CONTROL - VENDOR RELATIONS - PAYROLL OPTIMIZATION - BUDGET MANAGEMENT

Objective: I am seeking a career in your company. I believe my 35 years of experience in customer service, as well as my skills in all aspects of the retail business, and my hard work ethic, can be of assistance to your business.

Employment History:

Oct 2008 to Nov 2011

Black&Decker //Dewalt sales rep

I was the South Jersey Home Depot rep for Black & Decker\Dewalt tools. My job required me to check store inventories, replenish shelf stock in all stores, as well as set up displays for up coming sales for the month. I worked directly with the store directors as well as their Depatrment managers in all 10 of the stores I visited. It was also my responsibility to push sales of our products and increase volume when ever possible. I had a hand held computer that kept track of all store data as it pertains to Black& Decker\\Dewalt tools, I was also required to use my 35 years of customer service and knowledge of Windows applications both in the stores and at my home and the B&D office. Brandon Dewald Philadelphia Market Manager # 1-610-***-**** *************@*****.***

June 2007 to Sept 2008

Bill Wahl Supply in Blackwood 106 Sicklerville Rd 08012

I was hired to be an inside sales person, my duties included but were not limited to counter sales, restocking the showroom as well as the stock room, answering phone in orders, placing special orders, and most importantly customer service. On many occasions, had assumed the responsibilities of warehouse manager, those duties included scheduling deliveries, checking in and out merchandise, selecting merchandise from the warehouse for our customers, routing the daily deliveries and pick ups, and maintaining the warehouse stock. I have been trained on the Windows program on our computers as it pertains to the daily sales and inventory.

Mike McHale Sales Manager Phone # 856-***-****

February 1978 to April 2007

Shop Rite Supermarkets of Cherry Hill

Last store worked at Shop Rite # 594

1000 Nixon Drive- East Gate Square

Mt Laurel NJ 08054

Phone # 856-***-**** Store Manager- Bob Baylor

I was a clerk for most of my career but have been a department manager in several departments in my 29 years with this company. My duties included but were not limited to, stocking, customer service, personal shopping, ordering, merchandising, and cross merchandising, running register and bookkeeping. I had been a department manager in many departments such as dairy, grocery, frozen food, health & beauty aids, front end, bookkeeping, I had also been trained to run a register. I had also stocked in all departments including produce as well as all of the above departments. I have been trained in computer generated ordering and can operate a desktop computer in Windows

Education:

I have a diploma from Collingswood High School

Collingswood NJ From September 1974 until Graduation June 1977

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