Consultant

Tiffany McCaffrey

**** ********** *****

Land O Lakes, FL 34639

QUALIFICATIONS

Proven performer with a reputation for dedication, creative problem solving, and outstanding service. Diverse experience in all aspects of delivering reliable software including developing, scheduling, installing, configuring, quality control, and training. Performed product training and demonstrations for clients on software application features.

PROFESSIONAL EXPERIENCE

Software Consultant

Land O Lakes, Florida

January 2007 – Present

• Provide technical support to tax collector office staff in property, tangible, tourist and occupational taxes.

• Visit clients to gather functional specifications on new modules.

• Provide on-site software support for clients during software conversion.

• Work with development staff to identify and resolve software issues.

• Create and manage end user documentation as well as conduct training.

• Perform quality assurance testing.

• Verify data is accurate during new system implementation.

Financial Business Analyst

QUALITY DISTRIBUTION

Tampa, Florida

July 2006 – January 2007

• Act as liaison between the “quote to cash” department and MIS.

• Create business requirements for changes to internal programs.

• Create financial reports for upper management utilizing Data Modeling and Data Mapping.

• Develop spreadsheets, queries, user interfaces for metrics, reports, and statements.

• Update billing instructions.

• Track bugs reported and verify that they have been resolved.

Senior Technical Analyst

MANATRON

Tampa, Florida

March 2005 – April 2006

• Provide technical support to tax collector office staff in property, tangible, and occupational taxes.

• Work with development staff to identify and resolve software issues.

• Assist customers in annual processes to ensure deadlines are met.

• Create and manage end user documentation as well as conduct training.

• Assist in quality assurance testing.

• Identify and resolve data issues via TOAD.

• Assist support staff in writing advanced sql queries.

Application Project Manager/Trainer

CAREMEDIC

Tampa, Florida

November 2000 - March 2005

• Improved project efficiency by coordinating schedules and meetings so our implementation team could reach project deadlines and fulfill functional requirements.

• Verified that customer hardware and software requirements were met.

• Installed, configured, and implemented software applications on schedule.

• Performed product training for clients on application features.

• Negotiated base product and billable add-on features with clients, working to balance client satisfaction with the financial and scheduling needs within the company.

• Received feedback from existing and prospective clients regarding enhancements to healthcare compliance software systems.

• Analyzed client needs to assist in improving process flow in departments within hospitals and clinics.

• As an intermediate programmer, developed customized applications for customer billing data using .NET web applications.

COMPUTER SKILLS

Software

• PC Anywhere/ Dial-up networking

• TOAD

• DBVisualizer

• Net / Visual Source Safe

• Lotus Notes

• Microsoft Office Suite

• Biztalk / DameWare/ Remote Desktop

• WebEx/ GoToMeeting

Operating Systems

• Microsoft Windows 2000

• Microsoft Windows 2000 Server

• Microsoft Windows XP

Programming Languages

• VB6

• VB.Net

• SQL

Databases

• Access

• Oracle 8i

• Oracle 9

• SQL Server

EDUCATION

Bachelor of Science in Information Systems Management, 2000

UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida

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