Business Analyst

ENRIQUE OCHOA

**** ***** **** *** *** • Crest Hill, IL 60403 • 815-***-**** • *********@*****.***

BPM CONSULTANT / BPM ANALYST

Twelve years of experience in the financial industry assuming key process improvement roles in a wide variety of business domains and technology platforms. Refined ability to elicit business requirements, design outstanding solutions, generate clear and concise documentation, and communicate ideas succinctly. Consistently exceeded expectations in terms of time, budget, quality, and value created. Strong self-awareness, empathy, flexibility, and focus on win-win negotiations

EDUCATION

UNIVERSITY OF ILLINOIS Champaign-Urbana, IL

MBA, IT Management; GPA 3.5 May 2011

Elected President of the Operations and Technology Management Association; certified in Global Business

UNIVERSIDAD DE LIMA Lima, Peru

BS, Systems Engineering; top 20% of class March 1998

EXPERIENCE

BANCO DE CREDITO BCP Lima, Peru

Lead financial entity in Peru, 24th largest bank in South America, and main asset of CREDICORP: recently listed in Forbes as the 916th biggest public company worldwide with $575M in profits, $28B in assets, and $10B of market value

Enterprise Architect, Enterprise Architecture September 2005 - July 2009

• Evaluated four BPMS (Tibco, IBM, BEA, Ultimus) in Peru, Brazil, Venezuela, and Colombia based on financial, functional, and technical criteria recommending not to purchase a corporate license due to BPMS market immaturity

• Defined a functional and technical criteria to decide if a new business requirement has to be supported by a Business Process Management System (BPMS) reducing the time of future business and systems analysis in 20%

• Defined guidelines and supervised the implementation of BPM solutions for process improvement projects in the retail banking domain: personal, auto, and home loans, and credit cards; reduced time-to-market by 40% in average

• Gathered and analyzed the current and future state of the distribution channels processes; translated gaps into BPM business requirements; supervised implementation solutions; forecasted increase of 30% in customer satisfaction

• Established a simple and flexible long-term architecture and roadmap of implementation for the Internet Banking, Customer Relationship, and Risk Management platforms; forecasted savings of $130M in the next five years

• Increased the efficiency and effectiveness of the whole IT service after collecting and analyzing its current stage, redefining key functions and managing organizational change; reduced IT service’s time-to-market by 20%

• Created a large-scale middleware and service oriented architecture for the Business to Business (B2B) payments domain; supervised its implementation and major B2B connections; reduced time-to-market by 30%

Project Manager, Business Solutions January 2003 - August 2005

• Managed two internal teams of ten people as well as supervised the work of an outsourcing team, simultaneously in a project that lasted two years to improve the corporate loan processes; reduced attention time by 50% on average

• Defined scope, schedules, milestones, and resource allocation using MS Project; followed-up progress, managed risks and problems, and reported status to project committees based on the application of PMI guidelines

• Managed the implementation of several enterprise applications such as CRM, Portals, Enterprise Service Buses, Workflow Managers, Business Intelligence tools, and Database Management Systems

Business Analyst, Business Solutions May 2002 - August 2005

• Conducted meetings with sales, risk, and operations users to collect and clarify the current and future state of the corporate loan evaluation, reimbursement, and payment processes; defined business requirements and BPM solution

• Analyzed the current situation of the credit follow-up process and developed a simplified process supported by a knowledge management solution; performed RFP and vendor selection tasks; increased process efficiency by 40%

• Teamed with systems analysts and developers, and partnered with testers to ensure business process requirements were met and delivered with a high level of alignment between business and technology strategies

• Created functional test scenarios and cases, prioritized them with business users, supervised their execution, and coordinated with developers the resolution of defects; created test scenarios and cases before programming phase

• Generated clear and concise supporting documentation: functional specifications, process flows, and business users manuals based on the CMMI framework; planned and executed training activities across fifteen Peruvian cities

Systems Analyst, Software Development October 1999 - April 2002

• Designed BPM solutions to meet complex corporate risk, follow-up, impaired portfolio, and corporate sales process improvement requirements; generated supporting technical documents based on the CMMI framework

• Efficiently coordinated with IT representatives the application of security, infrastructure, architecture, quality assurance, and data warehouse guidelines along several software development life-cycles

• Successfully migrated information from old to new applications and platforms after carefully analyzing regulatory, business, and technical constraints; improved quality of data after migrations

• Integrated mainframe, client-server, and web applications using a wide variety of communication protocols

Programmer-Analyst, Software Development August 1997 - September 1999

• Created and updated corporate banking programs in mainframe, client-server, web, and workflow platforms

TECHNICAL SKILLS

Methodologies: TOGAF, CMMI, PMI; UML, Object Oriented Analysis and Design, Extreme Programming

Platforms: Mainframe, Client-server, Web, Multi-tier platforms

Enterprise Applications: IBM Message Broker, IBM Process Server, IBM Portal Server, Forte Conductor Workflow, Tibco, MS SharePoint Portal Server, MS Dynamics CRM, Siebel CRM, Business Objects; Oracle, SQL, and Datacom DBMS

ADDITIONAL

Fluent in Spanish

TOGAF Certification, Enterprise Architecture Framework, Minneapolis/USA, 2008

Coordinator of Microsoft technology training in Banco de Credito, Lima/Peru, 2007

ESAN Certification, Specialization program for executives in IT Management, Lima/Peru, 2005

Avid soccer and tennis player; top ten Peruvian tennis player during two years

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