Customer Service Sales

Bruce Macchia

**** ******** ******

Merrillville, IN 46410

Home: 219-***-****

Cell: (219) 743 - 4039

E-mail: ********@***.***

OBJECTIVE

Business and Sales Management with the ability to provide fundamentals in: Office Management, Administrative Support, Time Management Skills, Customer Service, and Accounting Practices with reliability, strong interpersonal and communication skills. Seeking Sales Management position; with over 20 years of experience.

QUALIFICATIONS

Inventory

Scheduling

Sales

Sales Manager

Dispatching

Safety

Cost Reduction and Budgeting

Production Development

Data Entry, typing 40 WPM

Multi-tasking

Excellent Customer Service Skills

Excellent verbal/written communication

Detail-oriented / Organization

MS Word 07, Excel 07

EDUCATION

Ivy Technical College, Gary, IN

Studied Marketing/Business Management, 1981-1983

Cum. GPA: 3.00

Attendance: 95% & above

EXPERIENCE

Conway Trucking, Gary, IN March 2008 - Present

Frontline Supervisor. Supervised over 75 employees; implement proper use of work standards and tools when transferring freight within appropriate time. Prioritize workloads. Ensure trailers are scale and cut for timely service. Maintain dock organization, and promote a safe work environment. Direct, consult, and discipline all employees.

Tarp Stop, Gary, IN August 2007 - February 2008

Laborer Force. Labor force involvement; with the ability to produce and repair tarps for flat bed trucks.

SAIA Inc., LTL Carrier, Markham, IL August 2006 - February 2007

Frontline Supervisor. Supervised 50 employees in the trucking industry; Maintained quality assurance standards. Ensured employees were utilizing time management while meeting regulations for loading freight.

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