Manager Customer Service

Objective

Interested in a position where I can utilize all my skills; warehouse management - Retail - inventory control - computer/network technology- lean manufacturing.

Profile

Motivated, personable business professional with a wide and varied skill base. Talent for quickly mastering technology. Hands on manager. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Problem Solving

Proficient in MS Office

Verbal and Written Correspondence

Performance Management

Microsoft Certified

Customer Service

Scheduling

Skills Training

High Jump Expertise

Budget Management

Accounting/Payroll

Inventory Control

Process/Quality Improvement

Glovia / Cognos Proficient

Professional Experience

warehouse

Recruiting and training of staff

Planning future capacity systems up to date

Schedule shipments for receiving and delivery of goods to customers

Producing regular reports and statistics on a daily, weekly and monthly basis

Reviews shipping / receiving processes to ensure accuracy of shipments

Warehouse task such as order picking, shipping, receiving, and inventory

Expertise in processing and shipping/exporting Canadian UPS parcels

Maintaining standards of health, safety and security in the work environment

networking

Manage and maintain Microsoft Servers including Exchange, BackupExec and Server 2008

Support ERP, WMS. Phones and payroll systems

Support wireless devices with High Jump / Kewill / Loftware/ ProMaster systems

Train clients on application and PC usage including all Microsoft applications.

Manage department budget

Manage inventory for all IT devices at multiple sites

Manufacturing

Initiate and maintain documentation on cost improvements and savings

Maintenance of work standards and procedures utilizing standard industrial engineering work measurements and time study methods

Monitor plant-wide productivity and efficiencies, assisting in resolution of problems associated with individual work centers

Worked as a backup for planners using MRP/MPS, scheduling work orders, issuing components and promising pack dates

Participated in Kaizen events to improve process flows and increase production

Employment History

Hager companies – PHOENIX, AZ

Site Manager, 2010 to June 2012

Hager companies – MONTGOMERY, AL

Network Administrator, 1999 to 2010

hager companies – MONTGOMERY, AL

Engineering Technician, 1989 to 1999

TOBY’S TOYS INC – MONTGOMERY, AL

Retail Warehouse Manager / Assistant Store Manager, 1985 to 1989

Education

Execu TRAIN – Montgomery, al

Microsoft Certified Professional

MCP ID# 1607357 Certified since 2000

aum techna CENTER – montgomery, al

Certificates – Windows NT, Office Suites, Microsoft Server 2000 & 2003, Microsoft Exchange 2003, Microsoft SQL 2008

Certificates from 1999 – 2008 (available upon request)

Ken Chapman associates, INC – tuscaloosa, al

Dale Carnegie, “Effective Communications and Human Relations”

Dale Carnegie Training - 2007

Awarded “Best Performance”

HAGER COMPANIES - 2007

Leader’s Code “Professional Development Program”

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