IT Specialist
Resume:
Navinder Salooja
N. Merrick, NY 11566
***************@*****.***
OBJECTIVE
To pursue a challenging position that will enable me to utilize my skills, education, technical and organizational skills. ________________________________________
EDUCATION
Bellevue University
Masters of Science, Management Information Systems Expected 8/2010
SUNY College at Old Westbury
Bachelor of Science, Management Information Systems 12/2004
Nassau Community College
Associate of Arts, Liberal Arts and Science 09/2000
________________________________________ EXPERIENCE
New York City Transit Authority, New York, NY 01/2010 – Present
Help Desk Analyst
• Provide Help Desk support for over 14,000 users.
• Create How-To documentation for Office products and Antivirus.
• Track issues using BMC Help Desk software.
• Provide hardware and software support.
• Refer major hardware and software problems vendors and technicians for service.
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Adelphi University, Garden City, NY
Customer Support Specialist 10/2009 – 12/2009
• Provided help desk support for faculty, students and administrative staff.
• Tracked issues using Footprints help desk software.
• Conducted hourly system checks of server availability.
• Reset passwords for users in Novell Console One.
• Troubleshoot hardware and software issues.
• Developed training materials and procedures, and conducted training programs.
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Bellmore-Merrick Central High School District, Merrick, NY
Information Technology Specialist 1 07/2008 – 10/2009
• Created and maintained user logins and passwords in Active Directory.
• Installed and maintained Polycom video conferencing system.
• Provided software and hardware training for students, faculty and administrative staff.
• Researched and resolved problems on desktops, laptops, printers and scanners.
• Set up new inventory system using Microsoft Access for hardware to help track accountability, repairs and value of equipment.
• Installed and maintained local and network printers.
• Resolved Microsoft desktop applications issues.
• Re-imaged desktops and laptops using Norton Ghost.
• Provided help desk support for Administrators, faculty, and students at 3 high schools and 2 middle schools.
• Installed and maintained AutoCAD software on desktops and laptops.
• Maintained, upgraded and configured new and existing hardware and software.
• Installed and maintained over 700 desktops and 300 laptops.
• Installed and maintained projectors and smart boards.
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NYS Office of Parks, Recreation and Historic Preservation, Babylon, NY
Information Technology Specialist 2 05/2005 – 7/2008
• Re-imaged desktops and laptops using Norton Ghost.
• Assessed customer needs and recommended appropriate products or solutions.
• Prepared budgets and managed expenses.
• Provided off hours Network and desktop support for high priority issues.
• Installed, upgraded, and tested server hardware and software.
• Provide network support, software development and related services in a help desk setting.
• Configured and installed local and network printers.
• Troubleshot and resolved desktop and network issues.
• Performed hardware and software support and installation.
• Provided break/fix support for all hardware and software for over 700 users remotely and desk side.
• Created and conducted cyber security training for users throughout Long Island and NYC regions.
• Worked with vendors on setting up security cameras and remote view connections.
• Configured and setup VPN connections using Cable, DSL, and Wireless Broadband.
• Was responsible for researching new equipment for Toll booths throughout Long Island Region.
• Supervised functionality of computerized Toll booth equipment at 2 parks.
• Track help desk calls using Footprints help desk software.
• Maintain, upgrade and configure new and existing hardware and software.
• Troubleshoot new and existing hardware and software.
• Install and maintain desktops, laptops, and standalone and network printers.
• Created, maintained, updated and supported Access Databases region wide.
• Maintained Windows 2003 servers for Golf Reservation system at 3 sites.
• Installation and maintenance of over 500 desktops and 100 laptops.
• Supervised staff of 4 full time and 3 part time technicians
• Trained users on Office products and 3rd party software.
• Maintained hardware and software inventory using Microsoft Access.
• Maintained and upgrade telephone system and its components at Regional Office.
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Village of Freeport, Freeport, NY
Information Technology Aide 2 03/2005 – 5/2005
• Installed and supported hardware and software for over 175 users remotely and desk side.
• Logged and followed up Track IT tickets daily.
• Installed and maintained Windows 2000 and Windows XP desktops.
• Deployed critical updates for Windows and Antivirus via WSUS.
• Installation and maintenance of desktops, laptops, local and network printers.
• Created and updated hardware Inventory database using Microsoft Access.
• Installed and maintained Windows 2000 and NT servers.
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NYS Office of Parks, Recreation and Historic Preservation, Babylon, NY
Park and Recreation Supervisor 11/2000 – 3/2005
• Installed and supported various hardware and software for over 700 users remotely and desk side.
• Created, maintained and updated Access Databases for hardware inventory.
• Trained users on Office products and 3rd party applications and created documentation.
• Conduct yearly physical inventory of all hardware.
• Created and install network images for AutoCAD products.
• Was responsible for setup and support of Remote sites to use VPN (Cable and DSL).
• Installation and maintenance of desktops, laptops, local and network printers.
• Research and recommend various hardware and software.
• Installation of software on Windows servers, desktops and laptops.
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