Customer Service Manager
Resume:
Sarah M. Wright
************@*****.***
Deer Park, Texas 77536
Cell- 713-***-****
Work Experience/ About Me-
My work experience is broad, covering customer service, management
and animal care. I began working in retail grocery when I was 16 years old. I
worked as a night supervisor during my senior year of high school and stayed
with the same company for nine years.
During my time with Piggly Wiggly I filled a variety of positions ranging from
assistant bookkeeper to floral arranger for the holidays. This experience gave me
the tools to succeed as a supervisor and later a front-end manager/lead
bookkeeper for Kroger.
During my management and supervisory days I was responsible for all
aspects of scheduling, customer service, hiring, disciplinary actions, and dismissal
of employees. At any given time I was responsible for as many as 40 or more
employees in my department. When store management was out or on vacation,
I was acting store assistant manager.
There was always something missing for me in my career and when I
became a docent at The Little Rock Zoo I realized that animal interaction and
public education where the missing ingredient to making my career life enjoyable
and fulfilled. Once my children were all in school, I decided to take a job at the
zoo as head cashier in the customer service department. I also enrolled in
college for the first time.
When I started college and my seasonal employment ended at the zoo, I
continued to volunteer as a docent. My training there was the most enjoyable
experience. I learned everything from animal behavior to falconry.
While in college as a Wildlife Biology major, I was Vice-President and later
President of the Biology Club. This gave me opportunity to do more public
outreach and speaking for educational purposes related to wildlife conservation.
After my new semester was underway, I began working third shift at the
only local veterinary emergency clinic around. I had never worked in veterinary
medicine, but wanted to be a veterinarian my entire life, so this was the most
exciting job I had ever had. The experience and knowledge I gained in that E. R.
is what led me to strive and excel in the animal care field I am in today.
Due to my husband’s educational opportunities, we moved our family back
home to Florida. I spent a year working as a veterinary technician in a private
animal hospital.
Our family, like most others, was struggling to stay ahead, so we made
the decision to move one last time before the children started junior high school.
My husband went to work for Halliburton and left for Iraq. He felt he would stay
with the company after his tour in Baghdad, so we moved to Texas. I took a job
with a local animal control shelter as the shelter attendant. I worked for eight
months as a temporary employee until a germinant position could be created for
me. For the next two and a half years, I worked as shelter attendant. In 2006 I
was promoted to Administrative Clerk. Both positions presented a variety of
challenges and incredible opportunities for me.
In May of 2008 I was presented with a wonderful opportunity to run and
direct my own shelter. I was hired as Shelter Manager/ Director for the SPCA of
Galveston County d.b.a. Bay Area Pet Adoptions/ SPCA. I enjoy working with the
community and the animals. The SPCA has been my home for three years now
and leaving it will be very difficult.
Now single mother, I have made the decision to move my teenage sons
back home to Florida so I can be closer to family and friends. I have been
visiting CMA since childhood and would love to put my broad spectrum of
experience to work for your organization.
Education:
Arkansas State University- May to August 2001 – 7 credit hrs.
University of Arkansas at Little Rock- August 2001 to May 2003 – 36 credit hrs.
University of Southern Mississippi, Gulf Coast Research Lab- May 2002 – August
2002 National Science Foundation internship- 10 credit hrs.
Other Training, Continuing Education and Awards-
October 2010-Best Friends Animal Conference; multiple courses/ programs
January 2009- Texas Animal Control Association euthanasia technician recertification
November 2008- Texas Animal Control Association annual conference, multiple
courses.
January 2008 – Texas Animal Control Association Advanced ACO Certification
February 2008- ABC’s f Grant Writing, San Jacinto College
May 2007-HSUS Dog Fighting and Animal Cruelty Training
April 2007 Texas Federation of Humane Societies Conference- various training
classes
July 2006 – Customer Service Training, internal and external- City of Pearland
Human Recourses Department
July 2006 – Compassion Fatigue Seminar and Training
July 2006-Texas Department of Health Advanced Animal Control Officer Training
March 2006 - Animal Cruelty Training, Legal and social issues. Sergeant Mark
Timmers, Houston Humane Society.
June 2005- Animal Capture and handling Class – reptile, canine, and equine/ City
of Alvin Police Department
February 2005 – Texas Department of Health Euthanasia Certification Class
January 2005 – ASPCA and HSUS/Petsmart Charities More and Better Adoptions
Training Seminar
July 2005 – Texas Animal Control Association Basic Animal Control Officer
Certification
June 2004 – Texas Department of Health Basic Animal Control Officer Training
Class
May 2002- Clarence B. Sinclair Memorial Scholarship for service to the biology
department, University of Arkansas at Little Rock
January 2002- August 2002- President UALR Biology Club
September 2001- January 2002- Vice-President UALR Biology Club
April 2001- outstanding supervisor of the year award from HIRE for service to
the community
September 2000 to November 2000- Docent training program at Little Rock Zoo
August 1997-April 2001 – Various management and customer service training
classes, Kroger Corporate Training, Memphis, TN
August 1988- March 1995 – Bookkeeping, supervisory, and vendor accounting
training classes, Piggly Wiggly Carolina Company, Charleston, SC
EMPLOYMENTJune
2008 to present- SPCA of Galveston County d/b/a/ Bay Area Pet Adoptions
3000 Avenue R, San Leon, TX 77539
Gayle Murmer, Board of Directors
Medical management, animal care and intake regulation, staff management,
customer service (internal and external), adoptions, grants, fund-raising,
inventory, web updates, social networking, public relations, public speaking, off
and on-site educational programs, bookkeeping, networking with other agencies/
rescues, spreadsheets and reports. Any other area of shelter related business
needed.
May 2004 to June 2008- Administrative Clerk, shelter attendant
City of Pearland Animal Control
2002 Old Alvin Road, Pearland, TX 77581
Shari Coleman- Supervisor 281-***-****
Job duties- Adoption Coordinator, dispatcher, vet tech., customer service,
volunteer and community service coordinator, office coordinator, daily cleaning
and maintenance of cat and dog kennels, equine care, many other areas not
covered here.
Left to take the SPCA Director’s position
October 10, 2002- October, 15, 2003- Kennel/vet tech, receptionist at times
Caladesi Animal Hospital
Curlew Road, Dunedin, FL 34698
Dr. Frank Burgard
727-***-**** Left due to family move to Texas
November 2001- May 2002- Veterinary assistant
Veterinary Emergency Clinic, Inc.
801 John Barrow Road, Little Rock, AR 72206
501-***-**** (Clinic has sold and now closed)
Supervisor- Bonnie McLaughlin, DVM
Left due to summer internship and move to Florida in August
September 2001- May 2002 Lab assistant, teaching assistant, and student
assistant to the disabled
University of Arkansas at Little Rock
2801 S. University Ave., Little Rock, AR 72204
Biology Department, supervisor- Bob Elder, lab manager -501-***-****
Disability Services, supervisor- Courtney Martin 501-***-****
Earth Sciences Department- supervisors- Dr. Hanan Mahdi- visiting professor and
Jeff Connelly- Department chair 501-***-**** School year employment only
April 2001 - October 2001 Cashier, camel ride assistant, cook, education
department aid-
City of Little Rock –Zoo - 1 Jonesboro Drive, Little Rock, AR 72204
Supervisor- Terry Branson, Guest Services Manager
Seasonal employment
August 1997- April 2001- Guest Services Manager, supervisor, cashier-
Kroger Corp.
4401 Camp Robinson Road, North Little Rock, AR 72218
Supervisors- Paul Murgatroy, Gary Sexton, Mike Yoder
Left to have more family time with my children and to start college
March 1995- December 1996- Sales and customer verifications
The Rate Reduction Center 66Th Street North, Largo, Fl
Supervisors- Jay Simpson, Patrick Cloudenl727) 799-9709
Left due to husbands employment out of state
September 1986- March 1995-
Piggly Wiggly Carolina Company
8680 Rivers Avenue, North Charleston, SC 29445
Supervisors- Jenny Collins, Lyn Miller, Tracey Hooks, Joey Peters 843-***-****
Left due to Family move to Florida to help my mother
Professional and Personal References-
Jennifer Duffy- friend and former co-worker; since 2002; 727-***-****,
**********@*****.***
Troy Bradfield- known since 2008; 281-***-**** ****.***********@*****.***
Sandra Stahl, CPA- friend and shelter volunteer since 2009; 936-***-****, 832-
875-6523, ********@*******.***
Diane Platts, DVM- known since 2008, former Board of Directors volunteer
veterinarian for the SPCA; 713-***-****, ************@*****.***
Karen Morris- known since 2008; former Board of Directors President for SPCA;
281-***-****, *******@******.***
Peggy Sofianos- known since 2008, Director of The Chi Society of CT (small dog
rescue); 860-***-****, *************@*****.***
Jack Wissel, friend since 1980 – 832- 978-6812; **********@*****.***
Doug Peel- friend since 2004; sales representative; 281- 647-9700;
******@***.***
Thank you for your time and consideration.
Sarah M. Wright
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