Catering/Sales

Lauren Ferrario

*** ****** ******, ***. ****• Media, PA 19063

********.******@*****.*** •570-***-****

OBJECTIVE

To obtain a management position in the hospitality industry utilizing my organizational, leadership, and communication skills

EDUCATION

Widener University Chester, PA

Bachelor of Science in Hospitality Management, May 2011

Purdue University West Lafayette, IN

Bachelor of Science in Hospitality and Tourism Management, 2007-2009

WORK EXPERIENCE

Doylestown Country Club Doylestown, PA April 2011-present

Assistant Manager

• Responsible for all sales calls, site visits, planning, and execution of “day-of” operations of all events including coordinating all vendors, clients, food and beverage, staff, and timelines

• Supervise daily operations, fine dining & catering employees

• Lead weekly management meetings to discuss upcoming events, restaurant operations, club marketing, and staff training

• Design new wedding and catering menus that are priced competitively and in line with current trends

• Completed weekly schedules & oversee the schedules of restaurant management schedules

• Trained management and led the use of catering software which provides clients and management with contracts, deposit schedule, menus, timelines, and pricing

• Conducted planning meetings and all tastings with wedding and corporate clients

• Collaborate with Executive Chef to design customized menus for catering operations, pool-side restaurant, and weddings

• Involved in all phases of Human Resources including sourcing, staffing, hiring, developing, disciplining and training hourly staff

• Partnered with communications division to market events to members, print ads, and promotional materials

• Continuously assist members and clients in reinventing their events each year to stay current

• Conducted tours of the facilities for clients interested in events or club membership

• Involved with the Board of Directors and club committees to plan member events and golf outings

• Actively networked, maintained relationships, and introduced our services and facilities to vendors in the Philadelphia vicinity

Restaurant Associates at Winterthur Museum & Country Estate Winterthur, DE March 2010-April 2011

Catering Manager/Intern

• $800,000 in wedding sales in less than a year as an intern

• Banquet Captain for weddings and other events held in Winterthur’s varies locations

• Provide tours and information to potential clients

• Took inventory, ordered linen and liquor, prepared final bills

• Wrote contracts and proposals

Hilton Chicago/Indian Lakes Resort Bloomingdale, IL May 2009-Aug 2009

Housekeeping Supervisor/Summer Intern

• Rotated through each position in the housekeeping department

• Managed housekeepers during afternoon/night shift

• Proficiently inspected rooms, handled employee and guests questions and complaints

• Shadowed other departments: Engineering, Front Desk, and PBX

LEADERSHIP & ACTIVITIES

Club Managers Association of America Purdue University, Widener University, & Doylestown Country Club

Professional Convention Managers Association Widener University

Marriott International/Philadelphia Flower Shower, February 2010

CERTIFICATIONS/SKILLS

ServSafe certified in food sanitation and alcohol Proficient in Word, Excel, and PowerPoint,

TIPS certified (DE) CPR certified

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