Project Manager, IT Segment and Mobile Telecommunications
Resume:
JASON KING
*** **** **** *****, **** BLUFF, ARKANSAS 71603
*****.*****@*******.***
ASSOCIATE PROJECT MANAGER
IT SEGMENT AND MOBILE TELECOMMUNICATIONS INDUSTRY
Dedicated, versatile, and technically sophisticated professional, with strong academic background and progressive years of experience in technical and project management. Equipped with solid foundation and extensive expertise in sales and management within the telecommunication industry.
Offer broad-based experience in data checking, basic queries operations, and basic graphical user interface. Experienced and trained in designing reports and developing several basic graphical user interfaces through Visual Studio application.
Proficient in administering and implementing software from user-side, including AS/400, Lightbridge/Precedent, and RMS (Retail Management System).
- Capable of utilizing and enforcing the organization’s best interest at all time while employing high ethical and quality standards as well as professional demeanor regardless of environmental setting.
- Excel at leading and training cross-functional team members in delegating assigned task.
- Able to resolve project conflicts and identify resource requirements to improve efficiency, productivity, and business processes toward successful attainment of organizational goals.
- Demonstrate exceptional organizational expertise, keen attention to detail, and interpersonal skills to develop motivating, positive team environments.
CORE COMPETENCIES
PROJECT MANAGEMENT AND OPERATIONS
COORDINATION AND COMMUNICATION
LEADERSHIP, TRAINING, AND SUPERVISION
TECHNOLOGY NEEDS ASSESSMENT
TECHNICAL SUPPORT AND TROUBLESHOOTING
PROCESS AND PRODUCTIVITY IMPROVEMENT
RAPID CONFLICT RESOLUTION
TIME MANAGEMENT AND PRIORITIZATION
TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Project ~ Visio ~ Madcap Flare ~ Autotask.net ~ Seagull Scientific Bartender ~ Salesforce.com
Microsoft SQL ~ Microsoft Reporting Services ~ Microsoft Visual Studio ~ COBOL ~ HTML ~ JavaScript
RELEVANT EXPERIENCE
CATSQUARED, CONWAY, AR | 2007–2010
IMPLEMENTATION SPECIALIST / PROJECT COORDINATOR
- Spearhead the configuration and installation of company software systems at customer sites, including both software and hardware; serve as team lead and coordinator in charge of overseeing the completion of related projects.
- Sustain constant communication with management and client all throughout the creation and set up of project plans and schedules.
- Foster sharing of knowledge and render assistance to clients in order to analyze and resolve user issues, technical problems, and software bugs.
- Design and develop print and online user documentation of the company’s applications
- Serve as administrator with responsibility in managing the Autotask System.
HIGHLIGHTS:
- Leveraged in-depth familiarity in GS1 standards in designing, conceptualizing, and completing labels and bar codes for clients.
- Maximized expertise in various industry-standard applications, such as Project, Visio, SQL (minimum query knowledge), Visual Studio (designing elements), Reporting Services, Madcap Flare, Autotask, and Seagull Scientific Bartender.
- Applied dynamic leadership skills in providing effectual training to super-users regarding system application and maintenance.
OTHER EXPERIENCE
CHURCHILL COFFEE BREAK #1 AND #2, PINE BLUFF, AR ~ 2004–2006
STORE MANAGER
- Expertly managed and administered the daily operations, such as store opening/closing, cash and inventory management, food and drink sales, as well as food and drink preparation.
- Conceptualized, designed, and improvised new additions to the menu.
- Displayed unsurpassed leadership and guidance in supervising 1–2 employees.
US UNWIRED-SPRINT PCS, PINE BLUFF, AR ~ 2001–2004
STORE MANAGER
- Directed and coordinated overall store operations; set and established performance goals for company-wide employees to help attain company goals.
- Employed strong multitasking abilities in handling sales, cash, and inventory management, hiring and training/coaching of employees, and monitoring and reporting of various sales and financial reports to district manager and corporate office.
- Demonstrated proficiency in industry software, such as AS/400, Lightbridge/Precedent, and RMS.
- Executed superior management skills in leading and facilitating the store’s grand launch for a number of activations in one day.
HIGHLIGHTS:
- Earned various awards and recognition in inventory and financial audits, top retail store in sales several times, as well as Core Values Certificates for exemplifying outstanding performance all throughout tenure.
- Played an integral role in the successful attainment of corporate goals and sales quotas by creating sale and marketing tools and techniques.
- Built and fostered long-term quality relationships with customers by addressing their needs and concerns in a prompt manner, resulting in total customer satisfaction.
- Augmented sales potential through effective promotion of monthly specials.
CENTURYTEL WIRELESS, PINE BLUFF, AR ~ 1998 – 2001
RETAIL SALES REPRESENTATIVE
- Maintained ongoing and professional relationships with other sales staff by providing assistance with overall sales operations.
- Closely supervised and monitored sales and cash management while rendering technical support in troubleshooting equipment malfunctions and computer problems in the store.
HIGHLIGHTS:
- Served as major contributor in generating the highest number of retail sales in the Arkansas Division in 1999.
- Effectively handled the promotion of monthly specials, resulting in revenue gain and boosted sales potential.
FOOT LOCKER, ORLANDO, FL; LITTLE ROCK, AR; HOT SPRINGS, AR; PINE BLUFF, AR | 1996 – 1998
ASSISTANT STORE MANAGER
- Interfaced and regularly communicated with customers to provide information on product purchase.
- Provided direct leadership in supporting the store manager in training and mentoring other staff members on company sales techniques and processes.
- Meticulously managed the overall cash procedures, such as operating the POS system, handling cash transactions, conducting cash audits, and administering nightly cash deposits.
- Rendered keen oversight in conducting and performing weekly inventory counts and adjustments.
- Handled and conducted quarterly store audits within specification through close collaboration with the store manager and other audit team members.
- Effectively functioned as a floating manager within the Arkansas market; assumed role in managing and providing coverage for other stores during events of staff and management shortage.
HIGHLIGHT:
- Drove the attainment of business profitability and monthly individual sales quota.
EDUCATION
COURSEWORK TOWARD MASTER OF SCIENCE IN MANAGEMENT INFORMATION SYSTEM ~ 2007
University of Arkansas | Little Rock, AR
BACHELOR OF BUSINESS ADMINISTRATION, MAJOR IN MANAGEMENT INFORMATION SYSTEMS ~ 2007
University of Arkansas | Little Rock, AR
PROFESSIONAL TRAINING
Certified Associate in Project Management (CAPM), Project Management Institute (PMI), CAPM # 1410569
PROFESSIONAL AFFILIATION
Project Management Institute (PMI)
ACTIVITIES
Member and Secretary, 2006–2007
Association of Information Technology Professionals (AITP) | University of Arkansas at Little Rock
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