Customer Service Manager

SILVIA G. CASTRO

Santa Ana, CA *****

Phone: 714-***-****

E-mail: **************@*****.***

Summary: To obtain a secretarial/receptionist position where I can use my computer and clerical skills. A challenging and rewarding position, which will utilize my experience, and expand my knowledge.

Job Objective: CALL CENTER REPRESENTATIVE, 5 years experience

Experience:

Job Title: Call Center Representative

Employer: Western Dental, Santa Ana, Ca

Dates: 03/07 to 10/09

Duties: Job duties included handling incoming and outbound telephone calls. Provided bilingual customer service to clients. Arranged appointments for inbound callers.

Job Title: Correspondent Processing

Employer: New Century Mortgage Corporation, Irvine CA

Dates: 9/06 to 2/07

Duties: Review the loan documents. Input information in to the system. Ensure that documents in the computer match. Forward information to manager.

Job Title: Secretary/Shipping

Employer: ASMB, Tustin CA

Dates: 1/01 to 4/05

Duties: I answered phone, computer work, shipping and receiving, ordering masteries,and also I assembled books.

Job Title: Secretary/Clerk

Employer: Renaware, Santa Ana

Dates: 7/01 to 10/01

Duties: I handled cash and checks from sales staff. Performed data entry duties. Answered phones and greeted visitors. Balanced cash and transaction through the use of computer based programs.

Job Title: Clerk/Stocker

Employer: Sav-On Drugs, Newport Beach CA

Dates: 1/99 to 4/00

Duties: Performed daily cash transactions and performed gemeral customer service duties.

Skills: ADMINISTRATION/CLEARK, GENERAL OFFICE SKILLS, CUSTOMER SERVICE, BILINGUAL SPANISH, MICROSOFT SUITE, 10 KEY

Education: Graduate Century High School

CA Drivers

License Class: C (passenger car)

References: Available on request

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