HEATHER MEYER

**** ** ***** *** • VANCOUVER • WASHINGTON

503-***-**** • tjprkg@r.postjobfree.com

OBJECTIVE

Professionalism with the opportunity of advancement

EMPLOYMENT

****- ****

Charter Communications Vancouver, WA

Retention Specialist

30-100 inbound calls per day

Responsible for daily sales quota to be met

Provided customer service with professionalism

Trouble shooting with customers

Answered all billing questions

Exuberant account management

Made changes to accounts on a routine basis

Cross selling

2001-2005

Hudson Insurance Tillamook, OR

Personal & Commercial Insurance Assistant

Extensive multi line phone system

Made copies and sent faxes

Collecting photos for renewals and damaged property

Filed new claims

Managed company email and filing system

In charge of all company manuals

Created spread sheets and forms

In charge of mail room and all mail disbursements

Payment processing

Took information for P&C quotes

EDUCATION

2001 Tillamook High School General Studies

Graduated with a 3.8 GPA