Customer Service Human Resources
Resume:
MELISSA R. MARTIN
Raleigh, NC 27603
**********@*****.***
OBJECTIVE:
Seeking a full time entry- level position in human resources, where my academic skills of industrial organizational psychology and my communication skills will be of great benefit.
EDUCATION:
North Carolina State University: Raleigh, NC May 2011
Bachelor of Arts: Psychology Human Resources Development
GPA: 3.3, Cum Laude, Dean’s list
Related Coursework: Industrial Organizational Psychology, Developmental Psychology, Communications, Social Psychology, Personality Psychology, Behavioral Research, Applied Psychology
WORK EXPERIENCE:
Intern, Boys and Girls Club, Raleigh, NC Aug. 2010 to Present
• Utilize child interaction skills to work with at risk children
• Receive confidential information about children
• Implement a lesson plan for a bullying intervention program, will be used in later years
• Insure the safety of 80+ children
• Develop professional communication skills to thoughtfully discuss concerns with parents
Sales Associate, White House Black Market, Raleigh, NC May 2010 to Present
• Utilize suggestive sales techniques to increase profits
• Deliver unsurpassed levels of customer service
• Develop strong relationships with customer base to garner repeat business
• Meeting client needs in a fast paced environment
Server, Brooklyn Pizza Parlor, Charlotte, NC Feb. 2007 to Dec. 2009
• Completed accurate orders and provided fast food service
• Established a comfortable connection with customers to increase satisfaction
• Resolved problems for customers
Child Care Provider, Charlotte, NC May 2005 to Dec. 2008
• Trusted to provide services for one child from ages two to five
• Insured safety and health of child
• Provided enthusiastic entertainment for child
VOLUNTEER EXPERIENCE
• Volunteer, Raleigh Boys Club
• Volunteer, Soccer Coach SCSA
• Volunteer, Kids Voting
TECHNICAL SKILLS
• Microsoft Word, PowerPoint, Excel, Outlook
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