Software Active Directory

Magdy M Salib

(Local to East Brunswick, NJ and available for phone/in-person interview)

Skills:

• OS/ Environments: Windows 98,Windows XP, Vista,Windows 7, 2003 Server, 2008 Server. Linux Suse.

• Networking: LAN/WAN, MS Exchange 2003/2007 servers, Switches, Routers, Network wiring, File Servers, Printer Server, Active Directory Administration, Group Policy, TCP/IP, DHCP, WINS and DNS. Network Security, Printers, Remote desktop, FTP server/clients, VPN, Cisco, and Familiarity with VM environments.

• Hardware: PCs/Servers: IBM, Dell, Compaq; Laptops/Notebooks: Dell, IBM, Toshiba, Compaq; HP printers, Xerox color printers, modems, CD-burners, Scanners, Digital cameras, Projectors, PDAs, Blackberry devices, Smartphone’s.

• Software: Microsoft Office 2003/2007/2010, MS Publisher, MS FrontPage, WordPerfect; E-mail: Microsoft Exchange, Microsoft Active Directory, Microsoft Outlook, Norton Antivirus, Kaspersky, Norton Ghost, VERITAS Backup Exec, Microsoft Visual Studio (Visual Basic .NET), Microsoft SQL Server 2005,C#,C++,ASP.NET,ADO .NET,DB2,VBA,Fortran.

Education/ Certifications:

• AS, System Engineering, Anthem Institute (Formerly known as The Chubb Institute), 2009

• B.S. Degree in Computer Science, GPA 3.05

• Microsoft Certified Professional (MCP): Microsoft.NET

• A+ Certified Professional IT Technician

• Dell Certified System Expert

Experience:

CSC 08/2012 – present

PC Support technician

• Migrating from BPOS (exchange) to MS Office365.

• Install PC hardware and peripheral components, load and configure operating systems and application software packages, provide technical assistance to users.

• Deploy software distribution packages for applications.

• Performed windows 7 deployment and troubleshooting.

UNISYS 01/2011 – 06/2012

Technical Support Analyst- Dell Certified System Expert

• Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.

• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.

• Performed windows 7 deployment and troubleshooting.

• Takes responsibility for potential or desired follow-up services or problem escalation.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Troubleshoot networking issues affecting workstations (Network connectivity, conflicting IP’s, Dynamic and Static IP), escalating when necessary.

• Replaced and modified computer hardware, such as, RAM, HDD, Power Supplies, Motherboards, Processors, and CD/DVD drives.

SYSMIND 08/2010 – 01/2011

Helpdesk Technician

• Provided timely, effective, and professional customer support

• Worked with the help desk and support personnel on escalated issues to identify problems and resolve them

• Coordinated the backing up and reinstallation of user’s data, resolving any issues that may arise

• Provided support for outlook accounts and mobile blackberry devices

• Contributed 50% phone support to all incoming calls

Law Office of Arturo S. Suarez - Silverio, PC 06/2010 - 06/2010

Systems Administrator

• Responsible for system wide technical plans, LAN systems management and support, systems setup, upgrade operating systems and antivirus, configuration and monitoring, data backup and recovery, reconfigure the network, active directory, and Outlook 2007 as well as maintain hardware and software in a heterogeneous network.

• Supports and maintains user account information including rights, security and systems using Windows NTFS/ACL permissions groups.

Robert Half Technology 09/2009 - 06/2010

Networking

• Utilized Norton Ghost to fabricate optimal base image to be used throughout the company

• Troubleshoot hardware and software problems affecting workstations, escalating when necessary

• Employed Norton Ghost to generate a back up image of user’s computer

• Installed, configured, and managed numerous virtual machines through means of VMware for testing purposes

• Recorded accurate and current problems/resolutions with copious documentation within Numara Track-It! ticketing system

• Maintained equipment information in Inventory Management Database, optimizing data utilization

• Provided Tier-1 and Tier-2 support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Blackberry devices

CompuTech 01/2005 - 01/2008

Help Desk Analyst

• Utilized Microsoft Active Directory to add/delete users, as well as, modify user’s permissions, and reset passwords

• Provided support for Microsoft Office Suite 2003 – 2010 .

• Monitored applications and systems for current performance and potential issues

• Participated in team projects that enhanced the quality and efficiency of help desk service

• Assisted with the coordination of vendor activities including hardware or software installation

• Acquired and maintained knowledge of numerous applications in order to provide technically accurate solutions to users

• Contributed 25% phone support to all incoming calls

PAIN DE VIE Distribution Inc. 05/2002-11/2005

Systems Administrator and VBA Developer

• Analyzed system and built the database using Microsoft access and VBA.

• Provided end user training for new software and hardware.

• Responsible for assigning and monitoring projects, troubleshooting and the coordination of projects with other departments.

• Monitor system activity, interfaces, and process logs to ensure system availability and integrity.

• Implement software patches and application upgrades as needed.

MINTRA 01/2000-05/2002

IT and VBA Developer

• Analyzed system and built the database using Microsoft Access and VBA.

• Performed upgrades on existing computer systems.

• Monitor system activity, interfaces, and process logs to ensure system availability and integrity.

• Implement software patches and application upgrades as needed.

Contact this candidate