Customer Service Support

MASSIS VOSKANIAN

**** ****** ****** ***. # * Glendale, CA 91201.1-818-***-**** *********@*****.***

OBJECTIVE:

Talented and accomplished resale manager with proven ability to successfully direct information telecommunication and support services operations. Buy, sell, and manage products. Provide and implement vast support and related information globally. Exclusive experience with leading project performance. Provide data and excellent problem solving skills.

QUALIFICATIONS:

•Customer Service Support Specialist

•Extensive Software Application knowledge

•Computer Hardware and Software Installation/Upgrades

•Computer literate on IBM-PC compatible units

•Communicate well with others

•Supervisory skills

•Strong sense of responsibility

•Extensive knowledge of Math

•Fluent in speaking and writing English, Farsi and Armenian

SKILLS:

•11+ years in a General Office environment and in Customer Service.

•Quick learner with the ability to multitask.

•Self-motivated, accurate, prompt and an excellent communicator.

•Work well in pressure situations.

•Excellent interpersonal communication skills.

•Relates well with people at all levels and from diverse backgrounds.

•Excellent Telephone Skills

EXPERIENCE

Massstuff Inc. Prospect Heights, IL 11/2001-12/2008

Administer and manage global trades and sales through internet. Work closely with sales and marketing on e-business as well as other strategic marketing initiatives. Conduct office automation, feasibility studies, including work flow analysis, space design, and cost comparison analysis. Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions, and installation activities.

NCS Pearsons Inc. Chicago, IL 04/1999-11/ 2001

Administer and support over 70 client’s daily nationwide, visited onside upgraded NCS software and hardware. Specialized system support and upgrades client’s software and hardware, installed new program based LAN networking. Conferred with users, conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

EDUCATION:

Indiana State University; Terre Haute, IN 1981-1986

Bachelors of Science and Electronics

CERTIFICATIONS:

MS Office LAN/WAN DHCP /TCP/IP Networking COMPUTER HW/SW Technician

REFERENCES ARE AVAILABLE UPON REQUEST

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