Manager Customer Service

Proficiencies: QuickBooks (over ** years), Quicken, Peachtree, Realworld Accounting, TimeSlips 5, Microsoft Office Suite (current 2007), WordPerfect QuatroPro Suite, Lotus, and many, many others.

Experience

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MART Landon – Nashville Country Music Recording Artist, manager and music producer

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“C” & “A” Licensed Private Investigator, Enlighten Mine Eyes Investigations (4/2011 to present)

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“C” Licensed Private Investigator, A1A Investigation and Protection Services (10/2009 – present), Elkton Florida

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Energy Armor USA Inc, Office Manager, bookkeeper (4/2011-present)

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Health care provider for disabled veteran

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Virtual Assistant, Legal Secretary & Paralegal for Marteal Lamb, Esquire (11/2009- 1/2010) – calendar appointments, court hearings, prepare legal documents, handle all incoming calls and work with clients, prepared newsletter.

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Volunteer Newsletter Editor for Laugh At Cancer Organization and Romano Roofing (2010), Jacksonville Florida

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Office Manager/Legal Office Manager/Paralegal, (3/2007-3/2008) - Manage office/staff, legal research, and document preparation; assist attorney w/court preparation, calendaring, missing person’s discovery, case/statute review for pertinence & application. Oversee daily ops, ordering, construction site prep, vendor/subcontractor acquisition, set-up/opened corporations, prepared AOI’s & minutes, built/managed websites.

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Office/Accounting Mgr - 9 To 5 Computer Supply Distributor Inc, (1-1999-3/2007) - All A/R, A/P, checkbook, CC and bank account reconciliation, legal prep for attorneys for litigation, correspondence, contract (review and submission), acquisition of vendors (negotiate pricing & contractual requirements), customer service/credit issues, & disputes; designed ALL stationary and forms, established return policy, established corporate shipment policy, serial # tracking/recording, warranty policy; prepared shipments for Gov purchases, (familiar with MIL-Specs details).

Education: 2010 –Criminal Justice; 2009 –Private Investigation, and specific Investigation Training for Florida, Paralegal Certificate of Westlaw Proficiency; 2007 – Paralegal Certificate, Advanced Dispute Resolution Specialist.

Professional Affiliations: CAI (Christian Association of Investigators), NAFLP (National Association of Freelance Legal Professionals), NAIS (National Association of Investigative Specialists), FALI (Florida Association of Licensed Investigators), National Association of Freelance Paralegals, E-Discovery Paralegals Network (EDPN) NFPA – National Federation of Paralegal Associations, OLP (Organization of Legal Professionals), (FLIP) Female Legal Investigative Professionals, National Notary Association, 8/1998 to present - Certified Notary Signing Agent, Lifetime Member - Certified Signing Agents Inc (NSA)

Ongoing Education: Medical Transcriptionist, Paralegal (current student), National Association of Freelance Legal Professionals (webinars/classes), and Westlaw & FIOS – web/online classes

References: Available upon request.

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