Data Entry/Customer Service

Location:

Posted:

August 06, 2008

Stacey R. Kramer

Lindenhurst IL 60046

***********@*******.***

Work Experience:

APAC Customer Services, Inc.

Customer Service Representative, August 2000-January 2002

• Assisted consumers in navigating websites for Sothebys.com and Hotwire through telephone contact, e-mail and online chat formats

• Supervised new hires and training to achieve maximum efficiency and accuracy regarding client accounts

HCR Manor Care

Business Office Manager, January 1999-August 2000

• Served on the Manager on Duty team, serving as the interim Administrator and/or Admissions Director in their absences

• Supervised the payroll and front office staff

• Managed patient accounts and billing, including private pay, Medicare, Medicaid and private insurance

• Performed Accounts Payable and Accounts Receivable duties

• Attended seminars regarding updates in billing practices and patient care

Associates in Family Therapy

Office Manager, November 1995-December 1998

• Managed patient accounts and billing, including private pay, Medicare, CHAMPUS and private insurance

• Performed Accounts Payable and Accounts Receivable duties

• Responsible for office purchasing, including postage meter procurement

• Assisted therapists with scheduling and processing of court-ordered evaluations

Center for Plastic Surgery

Billing Manager, June 1993-November 1995

• Managed patient accounts and billing, including private pay, Medicare and private insurance

• Performed Accounts Receivable duties

• Assisted physicians with scheduling and processing of operative reports

• Oversaw front office operations regarding scheduling of surgical procedures and follow-up visits

Van Ru Credit Corporation

Collections Representative, August 1992-June 1993

• Performed telephone collection duties for several hospitals and medical practices

Education

Indiana University- Bloomington

Bachelor of Arts in Political Science, May 1992