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Customer Service Specialist

Spherion

Staffing/Employment Agencies

Metairie, LA US

January 2012 -

present

Spherion matches skilled candidates with temporary and full-time job opportunities at companies seeking qualified workers.

Develop new and creative sourcing strategies for clerical and industrial positions.

Recruit and interview candidates, and conducting background checks.

Build relationships with client managers to assist with their recruiting and hiring needs.

Deliver excellent customer service and responsive client communication.

Collaborate with peers to enhance work processes.

Office duties as assigned.

Account Manager

Hammond's Transportation

New Orleans, LA US

July 2010 -

January 2012

Hammond's Transportation provides safe, timely, and dependable service to various groups throughout the Greater New Orleans area.

Provided frontline contact support for telephone inquiries, as well as drivers and visitors to Hammond’s Transportation.

Assisted team by contacting customer, parent and schools with late bus updates.

Administrative duties included i.e. letter writing, excel reports and pay-memos for customers and staff.

Prepared payroll, assisted with distribution of paychecks and various communication to drivers, monitors and office staff.

Generated payroll registers and delivered electronically to locations for approval.

Ran validation reports and reconciled payroll totals.

Assisted with the preparation and administration of driver and monitor meetings and social events.

Maintained a master list of all routes and passenger lists for selected schools.

Ensured that routes were established as efficiently as possible.

Maintained the routes for accuracy and efficiency.

Worked with software programs to establish routes for drivers, the school district, as well as for charter drivers and charter routes.

Verified accuracy of driver’s route times and stop times on the actual routes were correct.

Met with school officials via email/phone to keep routes current and accurate.

Performed all other duties as assigned.

BusBoss Software (routing software)

Business Tone Tier I

IBM

Dallas, TX US

June 2008 -

October 2009

A managed service to integrate a global supply chain ecosystem of customer, partners, and suppliers, providing 24x7 real-time information visibility and control.

Provided Technical Support for several high-end clients (including The Gap, Arrow Electronics, and Lenovo) and their trading partners using BusinessTone software.

Used both telephone and e-mail to stay in constant contact with clients of diverse backgrounds.

Closed and constantly monitored transactions between said clients.

Kept detailed records of all communication.

Acted as a front-line support and liaison between said companies via e-mail and phone, including clients from India, China, Japan, and Australia.

Managed, maintained, and resolved service requests for companies regarding the transference of technical data.

Researched, analyzed, and troubleshooted customer issues with BusinessTone software and data transference.

Maintained and updated client profiles.

Kept up-to-date with frequent changing in software upgrades.

Set up and maintained scheduled maintenances for all clients and their trading partners.

B2B Software, BusinessTone Activation, BusinessTone Visibility Channel Set-up, BusinessTone Visibility Channel Management, BusinessTone Visibility Dashboards

Retail Loan Processor III

Capital One Services Inc

Dallas, TX US

August 2006 -

October 2007

Had working knowledge of the various types of loan documents associated with small business banking.

Was knowledgeable of the following loans: No DOCS, Express Funding, Laser Pro, Attorney Prepared, Letter/Lines of Credit, Renewals and MODS.

All of the above loans in which were Secured/Unsecured, CD Secured and/or Real Estate-Secured.

Completed all loans within 24 to 48 hour deadline.

Via email, loan officers were notified about the status of the loans.

Experienced handing collateral, documenting loans and worked with loan operations.

Had thorough understanding of the principles relating to the perfections of security interests in collateral and installment loan documentation.

Had thorough understanding of the banking policies, procedures and practices that impacted the installment loan operations function.

Was responsible for booking Small Business Banking Loans and ensuring that all documentation was complete, accurate, verified and in compliance within Company Policy.

Legal Secretary

Vernon P. Thomas, Attorney at Law

New Orleans, LA US

January 2002 -

January 2003

Transcribed legal documents; abstracted depositions.

Interviewed clients, drafting various legal documents utilizing MS Word, historical legal researcher, plus corresponded with various legal officials via mail and/or phone.

Prepared legal documents for filing with court of law.

Responsible for maintaining and tracking of books within the law library.

Maintained the calendar scheduling.

Established a filing system and office procedures for the purpose of opening, maintaining and tracking of files.

Organized the scheduling of client contacts and document signing appointments.

Education

Associate Degree

AAS in Computer Information Technology

August 2003 -

May 2008

Delgado Community College

New Orleans, LA US

Graduated as a honorary member of Phi Theta Kappa with a grade point average of 3.56.

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