Administrative Office Position
Resume:
COLLEEN BROCK HALE
APEX NC 27539
********@*****.***
OBJECTIVE: To obtain an administrative office position using my strong work experience, which includes handling multiple tasks in a demanding environment, maintaining up-to-date and detailed files, and interacting with clients and co-workers in a professional manner.
EXPERIENCE:
INSURANCE PROFESSIONALS, Cary, NC Sept 2006 to Feb 2008
Secretary: Pulled morning reports from various brokerage companies and added endorsements to policies as required. Received faxes and distributed to appropriate agents as well as answering phone calls and transferring to agents. Received daily mail and sorted for agents. Filed clients’ policy endorsements or new business on a daily basis. Deposited client money at bank on a daily basis. Reconciled monthly commission statements from various brokerage companies.
Licensed in Property and Casualty insurance and Life and Health insurance. Proficient in Word, Lotus Notes, Excel and Internet.
NATIONWIDE INSURANCE COMPANY, Apex, NC Sept 2000 to Aug 2006
Customer Service Representative: Provided customer service and administrative support. Responded to client questions and provided information and assistance based on understanding the clients’ needs. Maintained complete and up-to-date client files. Provided insurance quotes and wrote homeowner, auto and commercial insurance policies. Responded to regional headquarters’ e-mails and followed up with clients as needed. Composed and typed correspondence for daily matters and mass mailings as part of an agency marketing campaign. Handled incoming mail and responded as appropriate. Accepted and remitted premium payments and performed end of day remittance.
Licensed in property and casualty insurance. Proficient in Word, Lotus Notes, Agency Anywhere systems and Internet
PCM DEBRIS REMOVAL, Apex, NC March 2000 to Sept 2000
Secretary: Arranged scheduling of on-site construction debris removal for commercial clients. Maintained office filing system. Typed correspondence and answered office phones. Provided required information to PCM’s insurance company to verify coverage and allow for PCM to conduct on-site services.
ADDITIONAL INFORMATION:
UNITED STATES NAVY, Portsmouth Naval Hospital, VA
June 1986 to June 1989 Honorable Discharge
BABSON COLLEGE, Babson Park (Wellesley), MA
September 1984 to January 1986
PROVIDENCE COLLEGE, Providence, RI
January 1984 to June 1984
CHAMINADE UNIVERSITY, Honolulu, HI
August 1983 to December 1983
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