Technician Service

DANIEL AYALA

**** ***** **** *****, # *** Orlando, Fl. 32811 • Cell: 407-***-****

E-mail: *********@*****.***

PROFESSIONAL SUMMARY

Offering over 20 years of solid experience in the Tele/Data communications field. Recognized as a creative, results oriented and solution-focused individual.

Areas of strength include: Telecommunications, Data communications, Management

• Regional Lead technician for the implementation and testing of the largest VOIP network deployment for Bank of America nationwide.

• Equipment /Systems deployments, Upgrades, Data Migration and Maintenance

• Application Implementation in Installation, maintenance, Completion of Projects, designs, planning, spreadsheets and documentation

• Managed Rack/Equipment Installations at Verizon Collocation sites for the implementation of Sonnet Ring

• Managed and Implemented Infrastructure and cable management procedures for numerous projects

• Proficient in CSR Web GUI Interface Utility including CITRIX for gathering customer Data and provisioning circuits and FOC dates so as to allow seamless transition on Data Migration (Cutover).

• Technical Liaison between Client and Vendor, Analyzing customer needs and preparation of system requirements.

• Trained Colleagues on all procedures of Telephony /Rack installed Equipment in different environments

• Designated Trainer for Walgreens district office personnel on VOIP system usage/ features and functions.

• Coordinated and maintained all Technical and client related services/issues by onsite (hands-on ) delivery.

EDUCATION

NEW YORK CITY TECHNICAL COLLEGE, Brooklyn, NY (Ongoing)

Bachelor of Arts, Currently pursued

Associate in Arts, Liberal Arts and Sciences - 1997

CHELSEA VOCATIONAL HIGH SCHOOL, NEW YORK, NY (1986)

Diploma, Microprocessors - Radio and Television Repair

DANIEL AYALA

4937 Cason Cove Drive, # 813 Orlando, Fl. 32811 • Cell: 407-***-****

E-mail: *********@*****.***

EXPERIENCE

SOURCELINK COMMUNICATIONS INC., FL. (06/2011-06/2012)

SENIOR FIELD OPERATIONS TECHNICIAN 3

• Lead Service Technician Coordinating and performing Voice/Data, Video and Paging Installations of new and existing premise wiring/Plenum/underground Cat5e, Cat6A cable for various clients including Ross stores, Shands (HMA)/Heart of Florida Hospitals, SeaWorld etc..

• Provided Service for all Telephone systems including Nortel MICS and KICS, Merlin Legend, AVAYA equipment, consisting of replacement, repairs, adding or expanding equipment according to customer’s needs.

• Tested POTS/standalone lines for RNA and/or TELCO issues for Fax/Credit Card machines to determine whether lines or devices were defective.

• Performed Moves, Adds, Changes, (MAC) tickets while ensuring a seamless transition for various clients.

• Installation, termination, and testing of Single/Multi Mode, 6, 12, 24 strand Underground Fiber optic cable using 3M Hot melt connectors providing a customer backbone for additional facilities.

AMERICA FUJIKURA LIMITED, INC., SC. (09/2009-06/2011)

SENIOR FIELD OPERATIONS TECHNICIAN 3

• Lead Service Technician for Wachovia/Wells Fargo in Central Florida Working trouble tickets in order of severity and priority covering areas from Orlando to Clermont and from Daytona Beach all the way down to Vero Beach.

• Coordinated and performed Voice/Data Installations of new and existing premise wiring for Wachovia/Wells Fargo bank branches and Mortgage offices.

• Provided Service for all Telephone systems including Nortel MICS and KICS, Merlin Legend, AVAYA equipment, consisting of replacement, repairs, adding or expanding equipment according to customer’s needs.

• Tested standalone lines for RNA and/or TELCO issues for Fax machines, Card Readers, Zon Devices to determine whether lines or devices were defective.

• Performed extreme testing procedure when emergency tickets were opened for VOIP sites including testing Switches/ports and routers with NOCC to determine equipment failure and have new equipment shipped to site eliminating extensive down site time.

• Review all floor plans and site surveys upon reaching site. Ensuring specifications have been met upon cutover. Including Testing and accepting PRI circuits at customer premise including MPLS Circuit Testing and Acceptance.

• Implementation of new Cisco 2800 series router and hardware cards for Wells Fargo VOIP conversion, and MFT-1 Controller cards, FXS Port cards, upgrading 3500 series inline power switches and 7960,7920 telephones including the scrubbing of old routers and switch equipment prior to decommissioning.

• Supervise and provide technical support and repair events including Data Migration and service cutovers, switch upgrades and reconfigurations, preventative maintenance, circuit testing and acceptance, cross connects, and emergency repair. Including the assembly and installation of the APC 1500 Battery Backup.

• Moved, Added and relocated all data equipment and devices for New Branch setup of all Central Florida locations in preparation for the Wells Fargo Conversion.

• Installation, termination, and testing of 6,12,24 strand Fiber Optic cable using Fujukura Quick Connectors in order to connect various sites with multiple buildings

• Worked for Various companies such as Sarcom (Taco Bell, Healthy Advice Networks) on projects for their stores and Doctors offices.

• Performed Hardware refresh and cable management at many Taco Bell sites throughout Florida consisting of server shutdowns installation of new hardware, sound cards and speakers etc. Cable cleanup and labeling of all devices on network and reconfiguring devices if needed. Conducted Technology readiness test at sites with the Helpdesk and Manager on Duty to confirm all applications are working as intended.

• Installation of 32” Waiting room monitors that would scroll Health information via the use of an attached Hard drive with USB modem on a Standalone line to provide patients with up to date information regarding related issues and medications

• Installation of new or existing standalone lines using a stealth stick to switch lines between devices or the use of the easy jacks to log into remote server and download info to monitors HDD.

DANIEL AYALA

4937 Cason Cove Drive, # 813 Orlando, Fl. 32811 • Cell: 407-***-****

E-mail: *********@*****.***

EXPERIENCE (CONT'D)

EMBARQ, INC., FL. (06/2009-09/2009)

SR. FIELD OPERATIONS OUTSIDE PLANT TECHNICIAN

• Worked on Access lines for businesses between Central Office locations and their respective cross boxes located at or near customer premise in Altamonte Springs, Winter Park Fl. Area during a 2-3 month contract Through Tek Systems.

• Installed new access lines for customers via the use of Embarq ticket service system correlating to Cable and pairs at the respective Collocation.

• Installed and activated lines from Central office circuit info all the way through to crossbox out to D-mark at customer premise regarding customer adding rollover or stand alone lines to new or existing service.

• Responsible for Testing, Repairing, and Rewiring Access lines that were grounded, shorted out, and/or moved to different pairs due to crossbox moves/replacements, out to the D-mark at customer premise.

• Installed, tested, repaired New and existing Data DSL circuits for businesses utilizing the JDSU sidekick device to test cable and pair integrity and polarity for all digital and analog circuits

TECHNISOURCE, INC., TX (01/2005-06/2009)

SENIOR FIELD ENGINEER/TECHNICIAN

• Regional Lead technician for the implementation and testing of the largest VOIP network Deployment for Bank of America nationwide.

• Installation, configuration and troubleshooting of CISCO 3745 VOIP Router,3550 Switches and 7960 Cisco IP Phones network conversion upgrade for The Bank Of America Branch Locations all throughout the state of Florida and Georgia, including BestBuy and Walgreens.

• Review all floor plans and site surveys upon reaching site. Ensuring specifications have been met upon cutover. Including Testing and accepting PRI circuits at customer premise including MPLS Circuit Testing and Acceptance

• Implementation of new Cisco router and hardware cards, NM-CUE, AIM-CUE, and MFT-1 Controller cards, FXS Port cards, Upgrading IOS and Cue Installer Software on Router. 3550 inline power switches and 7960,7920,7902 telephones and wireless access points

• Supervise and provide technical support and repair events including Data Migration service cutovers, switch upgrades and reconfigurations, preventative maintenance, circuit testing and acceptance, cross connects, and emergency repair. Including the assembly and installation of the APC 2200 Battery Backup unit.

• Perform a thorough Site Survey of site and provide all documentation to management for assessment and integration of system requirements

• Create and maintain applications which include developing, maintaining and completing installations, maintenance, status reports.

• Prepare installation specifications; confirm order of equipment and monitor progress of installation to ensure facilities are ready on a specified date.

MARRIOTT HOTELS

• Installation, configuration and troubleshooting of PMS server hardware refresh For Marriott Hotels nationwide.

• Installation, Configuration of Linux Server with SUSE operating system for migration of interfaces currently being utilized by Marriott such as PBX, Card Key Systems, Micros POS, On Command Video, V-Mail.

• Built Rack Mount Systems for all new equipment to be installed Including the APC 1500 Battery Backup unit

• Decommissioning of old servers and interfaces and prepping up for disposal.

• BON TON

• Installation, Configuration, and troubleshooting of Wireless Access Points (WAPS) for signal enhancement throughout the BonTon, Herbergers, and Younkers Stores in the Midwest.

• Installation of CAT 5E/6Cables for Additional devices and configured into Symbol Switch equipment including Thin Clients.

• Performed extensive testing on Wireless scanners (9090, 9070) throughout site for Signal strength and connectivity assuring the transition from one WAP to another is seamless and does not , including thin clients.

DANIEL AYALA

4937 Cason Cove Drive, # 813 Orlando, Fl. 32811 • Cell: 407-***-****

E-mail: *********@*****.***

EXPERIENCE (CONT'D)

INTEGRATED SYSTEMS, L.L.C., CT. (03/2002-06/2009)

TELE/DATACOM CONSULTANT/TECHNICIAN

• Installation, of AVAYA key system and V-mail setup for Edible Arrangements/Salad Creations Stores nationwide.

• Installation and setup of LAN Network consisting of Windows XP based PC stations and server. Receipt /Laser Printer and POS System/ Cash Drawer for Edible Arrangements/Salad Creations Stores Nationwide.

• Install and configuration of Internet via Sonicwall Firewall / D-Link Broadband Router and DSL Circuit provided by ISP.

• Installation and Configuration of EVERFOCUS/DIGTAL WATCHDOG CCTV Surveillance video cameras and DVR for On/Offsite Premise viewing (Security)

• Supervise and provide technical support and repair events including service cutovers, reconfigurations, preventative maintenance, circuit testing and acceptance and emergency repair

• Coordinate installation, implementation and testing of telecommunication services to customer premise using the 3-COM NBX 100 IP/PBX or AVAYA/ Nortel Key Systems

• Installed and test data systems Cat 5E Patch Panels for LAN networks

• Responsible for analyzing floor plans to perform wiring installations for Voice and Data lines

• Prepare installation specifications; confirm order of equipment and monitor progress of installation to ensure facilities are ready on a specified date

• Create and maintain installation, maintenance, status reports and schedules

• Direct activities concerned with selection and installation of telephone facilities and special equipment on customer's premises to meet customer's communication requirements

GLOBAL BROADBAND, INC., NY (03/2001-01/2002)

NETWORK ENGINEER/TECHNICIAN

• Managed and tested conditioned circuits using sidekick tester from customer premise to collocation site for broadband access

• Supervised and provided technical support on switch platform and repair events including service cutovers, switch upgrades and reconfigurations, preventative maintenance, circuit testing and acceptance, cross connects, and emergency repair

• Coordinated the installation, implementation and testing of the Global Broadband Sonnet Ring interconnected through Cisco ONS 15454 (Collocation) and Elastic Networks fast Ethernet switch (Customer Premise)

• Responsible for testing and turning up dark fiber for db loss provided by Verizon from Lucent LGX panel to collocation sites and assured that each site was built out according to Verizon Specs.

• Informed all office Personnel and client of progress via spreadsheets/Progress reports.

• Administered acceptance and build-out of collocation sites between Verizon and Global Broadband throughout the Metropolitan area by determining equipment to be installed and assess practical alternatives that would allow efficiency and growth

• Prepare installation specifications; confirm order of equipment and monitor progress of installation to ensure facilities are ready on a specified date

• Create and maintain ongoing daily projects, installation and maintenance tracking, status reports and schedules as well as establishing a positive rapport with customers, vendors

• Implement and coordinate team infrastructure and internal control including systems and equipment Tracking Database

• Assisted in the development and maintenance of Field Operation’s processes and procedures

DANIEL AYALA

4937 Cason Cove Drive, # 813 Orlando, Fl. 32811 • Cell: 407-***-****

E-mail: *********@*****.***

EXPERIENCE (CONT'D)

TECHNICAL SKILLS

• Alcatel Mainstreet Express 36170 ATM Switch with 46020 GUI, ATM Configuration And Troubleshooting

• Digital Lightwave Interface (DLI) Remote Test Access Systems, TTC 2310 high speed Optical Tester

• ASC RBOX 3010/2000/1240 Multiplexers ,CAC M-13,M-28 Widebank 28 Multiplexers

• Cognitronics Voice Information Intercept Switches

• EIT Bitboss MF to ISDN Converters

• Redback SMS 1800 Routers

• Terabridge VASP Call Processors

• Tellabs TITAN 5500/532/532L Digital Cross-connect Systems

• DSC CS1 and CP-4000 Digital Cross-Connect Systems

• Lucent DACS IV Digital Cross-connect Systems/ Lucent ADM 16/1,BWM,10G, OLS 400G,

• Telect DSX-1,DSX-3 panels, T1/T3 Testing and troubleshooting

• Lucent DDF electrical panels, Lucent LGX & ODF Fiber Optic Panels

• Nortel S/DMS OC-3/OC-12/OC-48 Fiber Transmission Systems

• Alcatel/Xylan Omni ATM Switches, ForeRunner ATM Switches

• Lucent B-STDX 8000/9000 Frame relay Switches, Configuration And Troubleshooting

• Cisco 1600,2500,3700,4000,4700,6500 Series Routers

• Cisco ONS 15454,Elastic Networks Fast Ethernet Switch

• 3-COM NBX 100 IP/PBX

• Motorola Quantum Bridge QB 5000 OLT Backbone Switch

• AT&T Systemax Certified

• Blueprint Reading Certified

• SONET/SDH Development and Configuration

• Dell Certified Service Professional

• Onforce Certified Service Pro

• JDSU Sidekick Test device for analog/ DSL digital circuits

• Panduit Fiber Optic connectors

• OSHA Safety Training Certified

ADDITIONAL SKILLS

• Bilingual (Spanish) Fluent in speaking and writing

• Customize and Repair Computers for home and business use

• Working knowledge of MS Office, Visio, Citrix and PC-based network utility tools

HOBBIES

Literature, Music / DJ, Electronics, Build model cars, Big Brother tutor / volunteer

REFERENCES

References furnished upon request.

Contact this candidate