Operations Manager
Resume:
Chad S. Eddy
Orono, ME *****
********@*****.***
SUMMARY
Federal Express Operations Manager for a Fortune 500 company, with 15 years experience. I have demonstrated the ability to provide leadership in a changing and fast-paced environment. I have solid communication skills, time management, problem solving and presentation skills, and am a leader with the ability to act both independently and as part of a team in order to motivate people effectively. I am able to make strategic decisions and prioritize multiple tasks, while staying calm under pressure.
Professional Experience
Federal Express, Augusta, Me
Operations Manager: November 15, 2008- October 5th, 2009
Oversees station of 37 employees, with 19 under my direct management.
Average daily volume of 2,500, ensuring each package is delivered on time
Successfully hit station budget for past 18 months, on a average beating goal by 9%
Employees rank my leadership skills 14% higher than company average
Successfully developed and trained new employees
Worked with other Ops Mangers on processing monthly shipment of 60,000 letters from Bank of America a major account
Federal Express, Bangor, ME
Eastern Regional Coordinator: 2005 - 2008
- Oversee nine districts, which includes 230 stations and a minimum of 11,000 employees specializing in domestic and international freight volume
- Reporting to all 9 Regional Managing Directors, and Regional Vice President
- One of four Regional Coordinators across the United States who successfully manage and motivate a team dedicated to attaining high levels of productivity through retention of at-risk customers
- Provide team members quality and performance feedback to ensure compliance
- Lead coordinator of the Finders Keepers program dealing with couriers, sales agents, ramp transport drivers, and customer service representatives; develop and oversee the Finders Keepers reports
- Launched the account finder program with the Inside Sales department to quickly secure business from new customers
- Develop job aids and other useful tools for district coordinators, resulting in better time management and increasing their understanding of programs
- Effectively developed, with 50 other employees, the national redesign of the Finders Keepers program which increased customer retention
- Train new coordinators to gain and maintain customer services bases; utilize shadow program to create travel expense efficiencies
- Recipient of a variety of awards from management for achieving employee goals and incentives; Top Incremental Revenue and Motivation Producer since 2000
- Display strong organizational skills with the demonstrated ability to effectively prioritize multiple tasks in a fast-paced environment
- Exhibit strong customer service orientation and consistent decision making skills while working independently and collaborating as a member of a team.
Bostonian District Coordinator: 2000 - 2008
- Successfully developed a Customer at Risk service base to allow customers to express their concerns; followed up with appropriate sales representatives to assist in maintaining the customer service base
- Successful station coordinator and swing driver for local station; loaded, picked up, delivered, and provided excellent customer service
- Developed improvement plans to assist individuals with below-standard performance, resulting in increased job satisfaction and employee performance
- Demonstrated the ability to conduct meetings and display professional skills and technical abilities
- Attended Market Council meetings and worked with Strategic Market Council Managers on customer issues.
BGRA International Information Coordinator: 2007- 2008
-Part of service assurance network established within the United States to improve US Export performance. Ensure paperwork requirements for international shipments are accurately prepared prior to exporting. International paperwork shipments can be complex because of various country regulations; therefore it is critical that the IIC provides instructions to both customer and frontline employees. Packages must contain a valid description and documentation before leaving station.
BGRA Saturday Auditor: 2007- 2008
- Saturday is a premium service that warrants doing “whatever it takes” to meet the customer’s expectations. Ensure on Friday night that all outgoing Saturday packages have the proper labeling. Send end reports to management on outgoing Saturday packages.
Education:
- Orono High School, 1991 Graduate
- Husson College, Sports Management, attended 1991-1992
Computer Proficiency
- Microsoft Office Products (Word, Excel, Power Point, and Access)
- Internet
Successfully completed the following management classes:
- Role as a Leader and Diversity
- Conflict Resolution and Management
- Problem Solving
- Decision Making
- Leadership Principles I
- Basic Finance, Basic Math
- QDM for Leaders
- Station One for Managers
Community/ leadership:
- Orono Little League Board Safety Officer
- Orono Baseball Recreation Coach
- Orono Basketball Recreation Coach
Community Leader for March of Dimes
Work with August Food Bank
State of Maine Class C CSL/HAZ Endorsed License
Of Note:
“Making productivity has been the most critical work objective during this review period. The AUGA station has had an excellent year beating goal by 9%. You have played a strong roll in this accomplishment.”…. Thomas Mayer, Senior Manager AUGA station (Excepts from 2009 Performance Review
“Chad you are a strong leader. I often see you make the tough decisions that are required to ensure the long term success of our company. You take responsibility for your actions and treat all in a professional manor…
Thomas Mayer, Senior Manager AUGA station (Excepts from 2009 Performance Review
“It is with great respect that I recommend Chad Eddy for future management positions. Chas has always been a strong team player and I believe he would be an asset to a management team and would work well with all employees. I have work with Chad during past several years in my previous position as the Managing Director of Bostonian…. Cheryl O’Brien Vice President/ General Manager AGFS (Excepts from 2008 Letter of Recommendation)
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