Customer Service Administrative Assistant
Resume:
Barbara Wells
**** ***** **** *****, ********, California 95206
*******.*****@*******.***
OFFICE SUPERVISOR WITH COMPREHENSIVE EXPERIENCE
Profile
• More than 17 years of successful experience supervising, training, scheduling, and motivating office, customer service, machine shop, and warehouse employees in a manufacturing environment.
• Excellent working knowledge of Labor Management Systems, Group Wise, Job Boss, Red Prairie Operating System, Attendance Enterprises, Adobe, and Microsoft Office Suite.
• “Cradle to Grave” manufacturing experience including quoting, order processing, document control, customer service, customer and vender file maintenance, purchasing, production and inventory control, expediting, and cost analysis of completed work orders.
Synopsis of Achievements
• Developed and implemented a comprehensive safety program that was compliant with Cal- OSHA standards resulting in a reduction in work force time lost incidents by 85%.
• Created and maintained performance metrics for on time delivery, quality control, and safety programs.
• Established a visual scheduling system for tracking active orders throughout the facility leading to improved efficiency, on time delivery, and increased customer satisfaction.
• Championed a detailed record retention system responsible for improved quality control, vendor performance, and customer relationships by ensuring customer documentation and vendor owned files were accurate, current, organized, and readily accessible.
Employment History
Ability Access, Manteca California 2010 - Current
Office Supervisor
• Develop, impliment, and revise work methods and procedures.
• Oversee daily operating procedures,
• Customer service, maintain detailed customer documentation.
• Invoicing and taking payments
• Responsible for purchasing shop supplies and materials, Prepare and process
all purchase orders, process incoming orders and all supporting documents
• Assist in set up of all events and expos.
• CNC Machine operator
Jacobson Companies, Tracy, California 2010 - 2010
Administrative Assistant
• Monitored, calculated, and documented unmeasurable work performed data on a daily basis for a 24/7 operation comprised of 36 forklift operators using LMS (Labor Management System).
• Responsible for verifying and reporting employee’s daily time punches using Attendance Enterprises for ADP to help eliminate company payroll losses.
• Complied daily recap reports for shipping and receiving values, inventory cases, truck schedules, and labor costs using a proprietary Internet based reporting system.
• Responsible for compiling and interpreting inventory trending reports, which entailed extracting information from various Internet based reports such as dock schedules, open order reports, and inventory reports.
• Maintained confidential employee personal files in compliance with company policies.
• Conducted physical inventory cycle counts and audits to verify product availability and promote on time delivery.
Watts Machining Inc., Santa Clara, California 1994 –2009
Administrative Assistant / Customer Care Specialist / Office Supervisor
• Supervised four customer service representatives and clerical employees in daily office duties to ensure accurate and up to date data resulting in increased productivity and improved customer satisfaction levels. • Efficiently provided internal office support for more than 140 accounts and 300 orders simultaneously while maintaining accurate and detailed customer records.
• Preformed internal quality control and safety auditor duties responsible for driving company performance and bottom-line profitability by proactively identifying potential opportunities for improvement and implementing change.
• Quickly and effectively solved internal and external challenges to improve client communications resulting in excellent customer service levels.
Simons & Susslin Manufacturing, San Jose California 1992 – 1994
Shipping and Receiving Supervisor
• Supervised a department of four shipping and receiving warehouse clerks.
• Provided logistics solutions by expediting shipments for smaller customers.
• Responsible for the documentation and physical inventory control of spare parts.
• Monitored and entered daily job cards used for the creation of cost and productivity reports.
• Generated detailed cost analysis profiles for all completed work orders.
Education
San Joaquin Delta College Current
Wilcox High School, Santa Clara, California 1983
Professional Certifications
• Cal-OSHA forklift certified and previous employee trainer
• Hazardous Waste Material Certification
References Furnished Upon Request
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