Telecommunications Technician

MICHAEL A. ROCHELLE

Phone: 312-***-****

Fax: 773-***-****

**************@*****.***

Career Objective: To obtain a position within a Company that would utilize my 25years of Experience, Diverse Training and Analytical Skills; while allowing Growth in a Team Orientated Environment.

Experience

Cbeyond/Chicago, IL

Field Service Technician Tier III

09/2005/Present

Serve as Region’s Field Technical Support Manager (Cisco Catalyst 3750/6500/MPLS/VOIP/SIP) network; manage analysis/resolutions of client Escalated Network Trouble Ticket concerns (Liasom/Remedy/Trax). Coordinate site facilitation (Vendor Meets/LEC/Certified Vendors/Cad Drawings/Installations/Repair and Maintenance).

Manage and Train Regions (Certified Technicians), trouble-shooting clients PBX Malfunctions (Nortel-MAC/Call Pilot/Ericsson-IMS/SMS/Avaya/Allworx), Customer Support of (Microsoft Exchange Server 03/Windows 00,07,Vista/eMAC OS 9,OS X).

Wide Open West (WOW)/Cable Technical Services /Chicago, IL

Senior Support Specialist (VOIP)

6/2005-9/2005

Supervise and Train Technical Staff with installations/maintenance procedures; including identifying as well resolving telephony (VOIP/HSD/Video) concerns of Wide Open West; Commercial and Residential clients.

CROWN CASTLE, U.S.A./Rosemont, IL

Lead Technician

2/2003 to 5/2005

Collect as well record Data of Company’s Physical Cell Tower Assets in the Region including RF and Real Estate; to ensure accurate up-to-date reporting which included Vendor walk-thru and CAD Drawings Analysis.

Quarterly Inspections and Maintenance of Cell Towers; which consisted of the Swift Resolutions of Trouble Tickets created by Lit Cell Tower malfunctions in the Region; reports sent to FCC Inspectors /Clients.

AT&T/Chicago, IL

Voice/Data Technician III

7/2002 - 1/2003

Trained Technical Staff performing Telephony/Analog/Digital Installations including Maintenance solutions. Services included implementing (TXNU / X Connects) originating from LEC Facilities (SJ/ MDF/IDF) terminating at client’s premises. Equipment utilized (MUX-3/MUX13/ChannelBank/Nortel/KSU/PBX/Paradyne/Adtran-CSU/DSU devices/Acterna/Tberd/2309/Sidekick).

MCI/WORLDCOM/Chicago, IL

Telecom Lead Technician II

8/2000 - 7/2002

Conducted testing and turn-up of (DSO-DS3) circuits via LEC (AT&T) Central Office’s/Remote Locations (SJ/Demarc/TXNU); ensure circuit acceptance at Termination locations. Testing performed thru MCIWorldCom/Sonet Ring Network, equipment utilized (Fujitsu FLM150/Acterna-Tberd2310/2209/Sidekick).

TELSOURCE CORPORATION/Oak Forest, IL

Telecommunications Technician

1998 to 2000

Conducted facilitation walk-thru’s of (DSO/DS3) cutovers as well testing/turn-up/maintenance of integrated (T1/DS3) services.

Completed, Hardware and Software Configuration of (Cisco 3600&7200 Switch), (Paradyne-Adtran/CSU/DSU); (Nortel KSU/Versapath KSU2000 PBX) and (CACT1 Access/Channel Banks).

Services were for the following customers: All State Insurance Company Regional and Satellite Offices, Best Buy Electronic Stores, Lowes Home Improvement Centers.

CHICAGO PUBLIC LIBRARY/Chicago, IL

Telecommunications Specialist

1984 to 1998

Coordinated/Supervised/Trained technical personnel with site preparation, installation and maintenance procedures of Telecommunication services within The Chicago Public Library System. Actions consisted of the maintenance of the Telecommunications System, Local Area Network; including fifteen hundred on line PC’s and Dumb TANDEM terminals.

Operated a variety of electronic diagnostic equipment to obtain and analyze information related to network malfunctions.

Education

Valencia Community College

Orlando, FL

AS, Accounting/Computer Science

1981

Certification

Triton College: Certificate 2003 Chicago, IL

Course: Theory of Electricity

Nortel Networks: Certificate 2000 Lisle, IL

Course: OC48/192 OAM&P & Troubleshooting

Data Tech Institute: Certificate 1997 Chicago, IL

Course: Fundamentals of Telecommunications.

Catapult Training Center, Certificate 1996 Chicago, IL

Course: Word 95 Fundamentals

Executrain Computer Training: Certificate 1996 Chicago, IL

Course: Windows NT 3.51 Workstation

Microsoft Windows: Certificate 1996 Chicago, IL

Course: Windows NT 4.0

Gandalf Switchmux Network: Certificate 1996 Chicago, IL

Course: RLAN 52421 Edge Router/Mitel/TCP/IP

Gandalf Switchmux Network: Certificate 1996 Chicago, IL

Course: LAN/WAN Internetworking/Mitel

Zentec Training Center: Certificate, 1986 Santa Clara, CA.

Course: Zentec Series 2000 Terminal Repair.

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