Customer Service Administrative Assistant
Resume:
Jennifer Evans
Wesley Chapel, Florida 33545
*******@*******.***
Desired salary: $33k
Career Objective
To add value to your organization with the help of my adaptability and my extensive customer service skills, and to enhance my professional skill set in accordance with your organizational objectives.
Work Experience
Fiscal and Business Specialist
3/2004 - Present WUSF Public Broadcasting, Tampa, FL
*Procuring, processing and inventory control of all TV and Radio premiums. *Volunteer Coordinator and Member Sponsor program.*Daily update of Allegiance database.*Gift and transmittal processing; research and answer member questions. *Research premiums corresponding to TV and Radio programs aired. *Process invoices from suppliers and fulfillment houses. *Maintain premium component of TV and Radio websites, including creating premium and item codes in Allegiance database. *Physical set up for FM and TV pledge drives, cover shifts during pledge drives. *Prepare, review and transmit data electronically to USF Foundation. *Process all monthly and manual EFT and credit card charges for FM and TV members. *Systematic maintenance of the WUSF Sustaining Member and Matching Gift Programs including renewal activities and necessary correspondence. *Uploading pledges from the WUSF website into Allegiance database.
Post Closer
6/2003 - 12/2003 Commerce Title Company/Centex Homes, Tampa, FL
*Clerical duties.*Completing all closing requirements by lenders to close file.*Balance file by depositing funds and accepting funds by wire.*Making all documents available to builder, buyers and lenders. *Recording documents with appropriate counties.*Completing Title Policy and sending original documents to lender and buyer.*Answer overflow phones, order office supplies, ship express packages.
Registration Clerk
3/2003 - 4/2003 University of South Florida, College of Education, Tampa, FL
*Temporary position *Assist with registration and assignment of teacher certification examinations. *Assist teachers with questions regarding the exam site by phone and fax.
Customer Relationship Manager
9/2002 - 2/2003 Sitel, Tampa, FL
*Receive calls from General Motors customers and vehicle owners.*Work with GM dealers and mangers to resolve customer issues and concerns.
Reservations Sales Agent
6/2001 - 8/2002 CHEAP TICKETS INC, Tampa, FL
*Reservations and sales of all airlines (domestic and international).*Meet company sales goals.*Customer service for current ticket holders.*Work with other depts and airlines to resolve problems.
Customer Service/Unit Manager
1/1994 - 4/2001 Washington Mutual Finance, Tampa/Pensacola, FL
*Loan processing, payment processing, collections, skip tracing.*Manage a unit of 12-14 payment processors.*Assign work and monitor production, provide mentoring, conduct team meetings, provide month-end report of productivity to dept manager, review daily deposits, annual performance appraisals and administrative assistant duties.
Reservation Sales Agent/ Part time
12/1996 - 12/1998 Walt Disney Corporation, Tampa, FL
*Reservations and sales for Walt Disney World Resorts, restaurants, tickets, vacation packages and special events
Administrative Asst/Clerical
2/1993 - 1/1994 Staffco Temporary Staffing, Tampa, FL
*Administrative Assistant for Hillsborough County Sheriff's Office*Data Entry Clerk for Resolution Trust Corporation
Administrative Assistant/Legal Secretary
8/1992 - 2/1993 Farmer & Fitzgerald, P.A., Tampa, FL
*Clerical and office manager duties.*Typing motions and notices.
Data Entry Clerk
8/1990 - 6/1991 School Board of Pasco County, Land O' Lakes, FL
*Data Entry *Clerical duties*Overflow phones
Education
Land O’ Lakes High School, Land O’ Lakes, FL
Diploma, 1991
Hillsborough Community College, Tampa, FL
Some College Coursework Completed
Skills
10 Key Calculator 65wpm General Office Products- copy machine, fax machine Internet/search engines MS Office-Word,Excel,PowerPoint,Access,Outlook Multi-Line Phones Seibel
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