Quality Manager

TERRENCE A. WYKA

***** ***** ** *********: 586-***-****

Macomb Twp., Michigan 48044 Email: *******@*******.***

CAREER SUMMARY

A Senior Quality Manager with 14 years experience in the automotive industry. Accomplished in identifying, analyzing and implementing best quality practices and updating quality standards. Expertise includes knowledge of QS9000 and ISO9001 quality standards, performing and analyzing Production Part Approval Process ( PPAP ), Process Capability Index ( CPK ), and Process Performance Index ( PPK ) processes and resolving complex quality issues in a plant environment. Highly regarded for working with union represented operators, establishing business relationships based on trust and respect and using a collaborative management style. Dedicated leader committed to delivering quality results and meeting or exceeding timing, cost and quality goals. Excellent verbal and written communication skills.

PROFESSIONAL EXPERIENCE

AEROTEK, Troy, MI September 2009 to December 2009

Automotive Contractor

Reliability Engineer

Maintained General Motors criteria of incoming supplier quality from a metal perspective.

Responsible for issuing quality alerts to various departments when metal issues arise.

Contact suppliers to resolve metal issues. Process PRR’s (problem resolution) to suppliers

In order to correct and close issues. Report end of shift status to Quality Manager and Body

Shop Area Manager on daily basis.

GENERAL MOTORS CORPORATION, Orion Twp, MI 2000-2009

Global Automotive Manufacturer.

Quality Manager

Managed staff of 30 UAW represented employees responsible for assuring quality standards is achieved. Compiled and analyzed data to integrate into problem solving reports to drive increases to first time quality. Resolved union conflicts through mediation.

Reduced staffing levels by 10% by retraining 30 operators on proper inspection methods of the vehicle.

Increased first time quality by over 15% by retraining inspectors on best inspection practices.

Trained and implemented Global Management System ( GMS ) to over100 employees with no additional manpower resulting in an alignment with global practices of the five operating principles and efficiencies.

After receiving promotion to Process Control Manager ( PCM ), reduced quality defects by 12% in nine months.

Resolved a paint process issue that increased productivity, improved product quality and saved $400,000 / year. Presented corrective action to Vice President, North American Operations.

HOWARD PLATING INC., Madison Hts, MI 1996-2000

Tier One supplier of undercoated parts with $10 million in sales.

Quality Manager

Managed group of approximately 100 employees responsible for seven production lines. Analyzed and compiled data to produce highest efficiency from each line. Processed customer concerns and managed Process Performance Index ( PPK ), Process Capability Index ( CPK ), and Production Part Approval Process ( PPAP ) for reliability of new parts.

Led the implementation of ISO9001 resulting in achieving certification.

Analyzed, designed, and implemented various types of rack systems achieving full efficiency for Electro Coat Paint Operation ( ELPO ) line.

Managed the company’s largest account, Aetna, including production, logistics, customer relations, quality and warehousing resulting in improved client relations and increased business.

Reduced customer complaints by 35% by creating a customer department that promptly addressed issues.

PALMER DISTRIBUTORS, Mount Clemens, MI 1993-1996

Plastics Distributor.

Production Manager

Supervised several departments of a fabricated plastics company.

Trained and counseled employees on proper job set ups and forecasted weekly material and manpower requirements.

ACL PACKAGING INC, Detroit, MI 1987-1993

General Manager / Owner

Managed all aspects of a small business, including staffing, logistics, quality, sales, customer concerns and financial matters.

EDUCATION

MSA, Administration, Central Michigan University, Mt. Pleasant, MI 2004

BS, Industrial Administration, Central Michigan University, Mount Pleasant, MI 2002

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