Customer Service High School
Resume:
Monica Johnson
Tampa, FL **617
********@*****.***
Objective
To pursue a career that is both challenging and exciting while applying my skills in a Customer Support role within the Company.
Experience
01/10-12/10 Denise's Island of Beauty
Tampa, Fl
Stylist
Provide services to those who come in the salon for hair maintenance and beauty needs. Clerical work such as filing and keeping track of client profiles, and appointment setting. Light cleaning duties as well.
04/06-01/10 Verizon Wireless
Tampa, Fl
Customer Service Rep
Analyze and adjust customer's accounts for their cellular service. Add/Delete features, Disconnect/Suspend service upon request. Apply credits to the account that is within my limit. Walk customers through step by step directions on setting up different services that we offer. Manual program cellular equipment.
05/04-04/06 Time Customer Service, Inc.
Tampa, FL
Telephone Customer Service Associate
Analyze and adjust subscriber’s accounts in various magazine fulfillment systems according to policies and procedures. Cross-trained in other department, Time Education program for mail and telephones. Provide feedback to supervisors.
03/02-03/04 Busch Entertainment Corporation
Tampa, FL
Guest Relations Hostess
Maintained accounts payable and received and disbursed cash. Worked with the public daily in the sale of annual passes for the parks, photograph their identification cards, filing and providing information needed to customers.
Education
01/07 - present
Hillsborough Community College
Business Administration
Tampa, FL
08-98 - 05/02
King High School
Tampa, FL
Skills
Mail Processing ,Microsoft Word, Excel, Word Perfect 11, Extensive Clerical and Support, and Customer Training, Excellent Organizational Skills
Windows XP, Vista, and 7 , Filing, Typing, Internet, Power Point, Copying, Faxing
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