Customer Service Manager
Resume:
Charlotte McCormick Pridgen
Samson, Al *****
***************@*****.***
Objective:
To secure a position within a company that will utilize my years of experience and excellence in the field of customer service, accounts management and ability to thoroughly research and analyze data, propose creative solutions, develop good rapport as well as bring projects to completion under time and budget deadlines. My loyalty, work ethic and my strengths in numerous computer and interpersonal relationships will make me a great asset and more importantly, a valued employee to any company.
Professional Experience
Cash Express Corporate Office, June 2009- Present
Account Management
• Managed A ccounts and Receivables for 18 stores.
• Collections Coordinator as well as responsible for daily accounting procedures with the use of Quickbooks.
• Professionalism at resolving very intimate financial matters and maintaining the integrity of privacy for clients and customers.
Schutz Insurance, June 2006- September-2009
Agent, Office Manager Customer Service
• Licensed Insurance Agent, Alabama
• Responsible for the entire daily operations of this P and C office.
• Developed strategies to improve company functions.
• Wrote and implemented policies and procedures.
• Brought in several major new accounts.
• Worked directly with customers writing policies as well as serving their needs.
• Handled customer relations issues.
• Daily deposits and revenue posting and cash receipts entry.
• Accounts Receivables and Accounts Payables.
The Policy Center, June2000- June 2006:
Agent, Office Manager Customer Service
• Responsible for daily operations for this P and C office in
Mississippi. Licensed in Mississippi.
• Responsible for all aspects of writing and selling policies office and managed employees.
• Managed marketing and sales of house accounts.
• Managed all Accounts Receivables and Payables.
Reliable Metal Products, January 1990- 1999:
• Customer service for shipping and sales department.
• Managing schedules for the timely operations and production of air conditioning vents.
• Responsible for invoices, schedules, and sales communications.
Education and Licensures
Geneva High School, 1989.
Licensure for Insurance, State of Mississippi, Jackson,Ms. 1999
Licensure for Insurance, State of Alabama, Montgomery, AL 2006
Several Continuing Education for certification in P and C Insurance Writing and Customer Service Representative.
Contact this candidate