Customer Service Manager
Resume:
Lauren Blakemore
Seymour, CT. *6483
*************@*****.***
Objective
I would like a challenging job that will offer me an opportunity to grow. I have spent the last eight years caring for a terminally ill parent. I need to get into the job market again. I have kept up my computer skills by doing various projects for friends and family.
Professional Experience
United Healthcare-Hamden, Ct. (2000-2002)
Customer Service Representative
Responsible for dealing directly with insured members and physicians concerning claims resolutions and benefit coverage questions.
Customer problem resolution and claims processing.
Authorized payment of unpaid claims.
Explained benefit coverage to members and physicians.
Created new customer benefit templates for the “Internet Benefits at a Glance” web page.
Prepared and sent out form letters to customers concerning cancellations of benefits.
Answered calls on company switchboard.
Goodwill Industries-Westville, CT. (1996-2000)
Assistant Manager
Supervised staff of ten.
Scheduled staff.
Data entry, cash closings and reconciliations of deposits.
Improved displays and organization of staff.
Marianne’s (Women’s Retail)-Derby, Ct. (1994-1996)
Assistant Manager
Supervised staff of ten.
Scheduled staff.
Data entry, cash closings and reconciliations of deposits.
Improved displays and organization of staff.
Fashion Bug (Women’s Retail)-Derby, CT. (1985-1990)
Assistant Manager
Responsible for payroll, employee scheduling customer service, bank deposits, display work. Trained new hires.
Education
South Central Community College, New Haven, CT.
A.S. degree in Business. Dean’s list student. (1974-1976)
Quinnipiac College, Hamden, CT.
Nursing student. (1972-1974)
Skills
Microsoft Word
Medical Terminology
Excel
Icd9 Coding
Internet Searches
Multi-line Phones.
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