Manager Assistant
Resume:
Sandra D. Ayesh
El Cajon CA ****0
tfrcqg@r.postjobfree.com
EXPERIENCE:
**/**** – 07/2011 San Diego Mesa College, Vice President of Student Services Office Assistant
Maintain VPPS appointments and events, answer phones, screen incoming calls and email correspondences, compose replies, greet office visitors, provide information to students and general public, prepare and duplicate documents, assist in the ordering of office supplies, receiving, distribution and sending of mail, assist in pickup and delivery of materials, documents, supplies and other articles between the VPSS office and all other student services offices. Working knowledge of computers, copiers and basic office equipment, familiar with related software and programs. Coordinate the production of the monthly report for the student services division. Process and prepare office expenditures and payments from division chairs and deans for the signature of the VPSS. Provide administrative support for confidential files. Maintain and organize files, reserve rooms for meetings held by the vice president. Order food for meetings and events, organize events. Act as a replacement recording secretary for meeting minutes. Maintain international student Department of Homeland Security confidential files for I-20 tracking, proof/format the monthly reports submitted from each department within student services, prepare board of trustee notebook for VPSS, meeting preparation, compile organize, and file folders and agendas for high level department projects. Interpret rules, regulations, and policies regarding assigned student services areas, establish and meet timeline and deadlines, maintain confidential records of employees and students, file and prepare reports. Conduct tours, escort visiting representatives to airport and hotel accommodation.
05/06/2006 – 06/30/2009 Tacoma Community College, International Student Admissions & Records Specialist/ Marketing and Recruitment Assistant/DSO
This position was full time exempt assisting the International Student Services Director, the Program Manager and Advisor, and the Marketing and Recruiting Specialist. The basic functions were DHS SEVIS DSO, processing international student applications for over 100 applicants per week, the examination and adjudication of I-20 applications. Received, examined and reviewed applications presented by email, online, postal service, or presented in person by the applicant or the applicant's representative. Reviewed applications for completeness, affirmation of truthfulness, presence of required entries, signature and photographs, and inclusion of application fees in the appropriate amounts. Examined evidence of bank statements and educational transcripts submitted with applications to determine and judge authenticity and adequacy in relation to the requirements of law, regulation and procedure for the issuance of I-20 and to confirm the facts as recorded on applications, issuing immigration support documents, interpreting and applying laws, rules, and regulations and dealing effectively with individuals to secure their compliance with applicable laws, demonstrate knowledge of the nationality laws of the United States related to different visa holders’ rights to educational services. Preadmission advising and educational planning, overseeing student workers, providing services for the reception/records office, collecting fees and deposits, and coordinating international student marketing and recruitment for over 1000 agencies. Coordinated day-to-day operations of front desk, requested events and ordered office supplies. Revised the department filing system, using color-coding, in order to organize office supplies in a detailed and esthetically ordered manner. Responded to inquiries from potential students, staff and the public regarding international student services programs. Updated recruiting agents with new programs and activities for international students at the College. Authority to draft, accept and sign new agent contracts. Coordinated overseas student recruitment advertisements. Processed payment of overseas agents’ commissions, maintained ongoing relationships with agencies and provided budget analysis preparation and maintenance for more than 200 agencies. Planned, scheduled and coordinated orientation presentations, trips and events for new international students and parents. Maintained the department website information and oversee maintenance of website. This position is the departmental point of contact to process international student admission applications. Prepare folders and issue I-20 form and immigration acceptance documents to those who are accepted. Explain admissions procedures to immigrant and international students. Provide new student transfer documents. Organize daily tasks for student workers. Assist at ESL assessment and advising. Input new student information into the Student and Exchange Visitor Information System (SEVIS), the Federal Government’s centralized database. Address questions to SEVIS Helpdesk and implement procedural changes reflective of regulation changes. Answer questions from international students and general public regarding changes in admissions and visa application procedures. Adjust admissions procedures in response to changes in Federal Regulations and learn new regulations as necessary. Interim Co-advisor for the Study Abroad Program, while an open recruitment was conducted, and represented TCC at WCCCSA meetings.
06/2005 – 06/2007 Tacoma Community College, ESL CASAS Testing Assistant
Issue and proctor CASAS appraisals, administer or proctor testing for students with disabilities. Maintain records related to the receipt and administration of both the assessment office and the ABE office database. Maintain security of all confidential test materials held on file at the Testing Center. Administer CASAS ESL tests and comply with all CASAS Testing Service policies as specified in the CASAS Examiner's Manual and any supplemental memorandums from CASAS. Interpret placement score sheets and make appropriate referrals to other campus departments. Explain the rules and procedures of the CASAS to limited English speakers. Monitor the tracking of the student between the test booklet and the answer sheet to ensure proper placement of answers. Maintain active proctoring during the listening, reading and writing tests. Grade and place in the appropriate ABE levels, place names and scores in Excel program on the ABE the campus server drive. Monitor testing supplies and request the necessary materials when needed. Check the Washington State office of Adult Literacy database to verify scores of previous testers to maintain the validity of the CASAS.
09/2005 – 1/2006 Tacoma Community College, Academic ESL Adjunct Faculty
Duties include teaching any of the five levels of ESL to an immigrant and/or refugee population, maintaining communication with the ESL department on a regular basis, and preparing international students for academic study in the USA. I teach courses and assist in developing the instructional component for the Academic English as a Second Language Program, work collaboratively with other faculty to ensure Academic ESL programs goals are met, and attend regularly scheduled faculty meetings. I have successfully taught courses outlined in the appropriate syllabi and lesson plans in a professional and business-like manner. I create a classroom environment conducive to learning and appropriate to the level being taught. I advise International students in course selection appropriate with their Michigan testing scores, or CPT (Accuplacer) Assessment.
01/2005 – 6/15/2005 Pierce College Puyallup, Instructional Technician
Provide Program information on ABE, GED, ESL, High School Completion. Assist Instructors with classroom administration of CASAS assessment activities. Administer GED predictive tests. Participate in instructional activities such as the new student orientations. Interpret test scores and advice students of appropriate courses and programs that meet the individual student goals through knowledge of campus programs. Assist with placement and registration of ABE, GED, and ESL students. General Word processing and Data Entry, Set up and run TOPS Pro, Washington State data test tracking system
07/2004 – 05/2006 Tacoma Community College, Educational Planner
Advise TCC students in college level placement, provide MAP services to students, register, provide pin numbers for self-advisees, conduct educational interview. Provide students with accurate, up-to-date information on college policies, procedures, programs, and degree requirements. Assist students in planning a program of courses to achieve their objectives. Provide accurate information on transfer and degree requirements at Washington's four-year institutions. Inform students of services and educational opportunities relevant to their objectives or special needs. Review students' academic progress and assist students in solving academic problems as they arise. Assist students in exploring short and long term consequences of their choices and decisions. Assist with degree audit process and recommend applications for considerations by the associate degree committee.
01/2004 – 07/2004 Tacoma Community College, Orientation Instructor, Faculty
This position reports to the Director for Adult Basic Education and is responsible for the design, implementation, and delivery of mandatory new student orientation. Educational Interview, administration of CASAS assessment activities, advising, registration paperwork, Washington Assessment Basic Education Reporting System (WABERS), application for admission, high school release form, authorization to release form, ESL/ABE student contract regulations and procedures, educational interview, goal setting, campus and departmental orienting, level placement, learning styles, and TCC campus department information.
10/2003 – 06/30/2005 Tacoma Community College, Faculty CASAS Cadre trainer
Responsible for the design, implementation, and delivery of CASAS training for all TCC staff and faculty. Participate in all statewide CASAS cadre trainings and meetings. Keep up to date on statewide CASAS training activities, initiatives, and policy changes. Review on a regular basis CASAS Q & A posted on the state board web site. Coordinate with fellow cadre members to develop and revise local CASAS training design. Work with local program staff and faculty to ensure program consistency with CASAS training. Work with the program director and site coordinators to develop, revisit, and revise program policies around CASAS testing. Set up and maintain Washington State mandated database student testing system and submit reports.
10/2003 – 06/2005 Tacoma Community College, RNG 5 CLERICAL/SECRETARIAL, Intake and Assessment Specialist
Administer appraisals for ABE/GED and ESL admissions. Provide Program information on ABE, GED, ESL, WorkFirst Basic Skills, and College Prep classes. Oversee and lead the administration of CASAS assessment activities for the department. Assist Instructors with classroom assessment activities. Administer and schedule GED predictive tests. Participate in instructional activities such as the new student orientations and GED refresher workshops. Interpret test scores and advice students of appropriate courses and programs that meet the individual student goals through knowledge of campus programs. Assist with placement and registration of ABE, GED, College Prep, and ESL students. General Word processing and Data Entry, including college data base SMS system. Work with the GED testing center to track GED completions. Conduct quality control of WABERS intake forms and assist with data entry. Registration procedures and other duties as assigned.
06/2001 – 8/2002 The Evergreen State College, The Evergreen State College Board of Trustees
Gubernatorial appointment, senate ratified and confirmed appointment, board duties of budget approvals, policies, procedures, and lobbying
01/2003 – 10/2003 Tacoma Community College, Block Grant Set-Aside Dollars Instructional Assistant
The purpose of this position is to provide support for students participating in the Fast-track Basic Skills and ESL options funded through the Block Grant Set-Aside dollars. Identify ABE and ABE/ESL students that qualify for services under the Block Grant Set-Aside Dollars on campus and at the off-site locations. Advise, recruit, identify, screen, place, and find funding for students in Stand-alone ESL Nurses Aid Training and ESL/ABE Teachers Aid program sponsored classes. Connect current, new and prospective ABE and ABE/ESL students with Fast-track options. Connect eligible students with tutors and/or the tutoring center. Conduct Activities outlined in the Educational Interview Curriculum including Goal Setting, revisiting Goals, Barrier Identification, referring students to resources on and off campus. Include educational planning for Higher Education and training. Work in collaboration with instructors to track and document attendance and progress in classes. Prepare monthly summaries of activities with Block-Grant Set-Aside eligible students. Serve as the ALC point of contact for DSHS referrals and funnel referrals to appropriate staff member at Madison site. Respond to caseworker inquiries at the ALC and provide necessary documentation / information. Document students using DSHS E-Jas system Database. Maintain filing system of current and inactive students. General office support with class instruction/substitution as needed.
09/2002 – 12/30/2002 Tacoma Community College (Madison), ESL Instructional Assistant
Teach Computer skills, Mavis Beacon Typing, 8in1 dictionary, Instruction ESL level 1&2 FT, CASAS oral screen, Corrective reading, CASAS testing, TABE testing, Competencies level testing for progression, Skills level testing for progression of levels, Survival skills, WABERS, file organization, program distribution pamphlets, processing procedures, Skills bank, and Rosetta stone. Fill out and process WABERS, develop file organization, create program distribution pamphlets, develop processing procedures, and provide general office administrative duties. Instruction of Level 1 and 2 ESL class during instructors 3-month absence.
6/2000 – 9/2002 Tacoma Community College, WorkFirst ABE Program Assistant
My duties and responsibilities required a high degree of accuracy and attention to detail while organizing. I performed intakes and assessments with GED and BE only referrals, sent in response forms when the intake was completed. I sent out department correspondence letters to new referrals for CASAS testing dates, monitored and documented clients’ compliance with CSO attendance regulations. I completed and faxed monthly reports to the appropriate workers. I set up and maintained file/logs with intakes, CASAS scores, GED scores of passed sections, and students’ status for ABE and TCC WorkFirst. I was an advocate for students with case managers for needed services. I also, prepared monthly billing/ Accrual information and submitted them to the TCC WorkFirst Office. I attended ABE supervisor weekly meetings, kept WF/ABE student lists current, and served as point of contact for BE, GE, and LD services. Other duties required were to record, document, and file students’ short-term goals, and enter GED scores. I was responsible for GED testing voucher distribution, keeping track of CASAS testing dates, coordinating the issuance of letters to new referrals with testing dates, new student orientation, and pre-testing for advising. On some occasions, I referred back referrals of noncompliant ABE/GED clients. I tracked new students in the orientation and registration phase with the ABE Office, prepared and faxed monthly reports to Social Workers and Case Managers, and continued my contact with GED ready clients to finish final testing. Sometimes my duties required me to request extension dates on BE/GE components in order to foster educational success. This required me to remain in contact with instructors and staff by supplying information pertinent to the success of the student. On several occasions, I attended case staffing as a TCC representative with DSHS CSO pertaining to ABE/GED components clients. This required me to provide detailed documentation regarding the academic success of the student under review. During my monitoring of academic progress, I notified CSO officials of academically deficient students and made recommendations for educational planning. Monitored the $30,000 annual department budget, generated and prepared monthly accrual statement, submitted monthly accrual to DSHS. After DSHS accepted the accrual, itemized and submitted monthly billing statement to the TCC accounting office.
10/2000 – 6/2001 Tacoma Community College, ABE WorkFirst Liaison
Duties: This position is responsible for activities specifically related to WorkFirst ABE/GED students who are DSHS TANF recipients. This position requires knowledge of the Adult Basic Education system, Tacoma Community College WorkFirst procedures, and Tacoma Community College Campus programs. Ability to perform duties as required, good computer skills works with database, along with tutoring basic skills a plus. Essential Functions: Coordinate ABE Program with TCC WorkFirst Office and main campus programs.
1980-1982 JC Penney, Sales Associate, Floater
The main function of a JCPenney sales associate involves providing exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, handling returns and other discrepancies, and setting up store displays. These duties help maintain the excellence and reputation JCPenney carries in the department store retail industry. I have a high degree of knowledge of all departments within the department store including accessories, handbags, lingerie, shoes, and fine jewelry for the purpose of relieving associates for breaks and other assignments.
1983-1984 Assistant Manager, Ridgedale Apartments
170 unit apartment complex. Responsible for enforcing the terms of signed lease agreements and applicable landlord/tenant laws. Agent of the property owner, responsible to ensure that the tenants and the property representatives are adhering to legal responsibilities. If a tenant pays rent 10 days late and the lease states that a fee is imposed after three days, the manager is responsible for notifying the tenant of the violation and enforcing that part of the lease agreement. Responsible for marketing vacant or soon-to-be vacant units. Everything from landscaping to plumbing trouble in an individual apartment. Work to keep rental properties functioning properly and producing revenue. Background checks of perspective tenants, lease agreement issuance.
1984-1985 Manager, Fort Steilacoom Apartments
68 unit apartment complex. Responsible for enforcing the terms of signed lease agreements and applicable landlord/tenant laws. Agent of the property owner, responsible to ensure that the tenants and the property representatives are adhering to legal responsibilities. If a tenant pays rent 10 days late and the lease states that a fee is imposed after three days, the manager is responsible for notifying the tenant of the violation and enforcing that part of the lease agreement. Responsible for marketing vacant or soon-to-be vacant units. Everything from landscaping to plumbing trouble in an individual apartment. Work to keep rental properties functioning properly and producing revenue. Background checks of perspective tenants, lease agreement issuance. Hire and supervise assistant manager team, and grounds keepers.
1988-1989 Modeling, Runway and Commercials
I was the manager for my 3 daughters who were in TV commercials for northwest harvest, and participated in 2 fashion runway shows for 17 magazine and JC Penney. In addition, they did an in store show for dress barn and I assisted in this presentation, where I selected clothing and accessories for the photos. As a mother manager I was responsible for the choice of clothing and accessories during the events. In addition, one of my daughters competed in a vocal talent search in Seattle Washington and was advanced to the finals in universal studios. I was responsible for her selections of wardrobe and accessories during the competition.
06/1992-03/1995 World Taste Restaurant, Owner/Manager
Design, contract, supervise building, acquire permits, attend inspections, purchase equipment, total operations of small business, including supplies, book keeping and tax records and payments quarterly.
1990-1992 In home catering business, owner
EDUCATION:
University Of Washington, Seattle, WA, GNM EDLPS, 04/2007-Present (12 Credits)
The Evergreen State College Tacoma, WA, Graduation June 2002, BA, Liberal Arts, Education /Social Work with an emphasis in Technology.
Tacoma Community College, 1999, AAS
Tacoma Community College, Respiratory Therapy. Started second year of a two year program and completed two years of clinical rotations at Puget Sound hospitals.
Nursing Assistant Training Program, CNA, 1999, 3 months.
Clover Park Vocational College, 1989, Esthetician
TRAINING:
Family business: Bookkeeping, maintain records of money received, deposit nightly revenues, inventory, order supplies, prepare and file IRS taxes, local taxes and quarterly taxes.
Trained in budget management, during a one-year gubernatorial appointment to The Evergreen State College Board of Directors.
Attended two one-day seminars for grant writing, while working at Tacoma Community College.
Organized and checked screening requirements for Washington State Certification for Learning Disabilities.
Pierce County Literacy Council. Organized and set up three three-day training programs on Learning Disability Certification.
International Student exchange program, Germany, 1978
VOLUNTEER PROGRAMS:
2004 – 2008 University Place School District curriculum review Committee
2004 University Place Math Review Team Curriculum review, curriculum advisement, curriculum selection, school district planning and revision, K-12.
2002, 2003, 2004 Puget Sound Educational Service District, Regional Family Involvement Conference, Mistress of Ceremonies 2004, 550 participants, planning, development, donations, registration, setup and decorations, presenter section, keynote speaker selection, and resource fair selections.
2004 – 2006 Pierce County Adult Literacy Coalition Membership and quorum meetings. The Pierce County Adult Literacy Coalition is composed of representatives from literacy providing organizations, who are dedicated to the elimination of adult illiteracy in Pierce County. The Coalition will accomplish this by providing advocacy, education, and by coordinating provider services, which include planning, training, needs assessment, referral and resource development. The Pierce County Adult Literacy Coalition recognizes the need for programs and tutoring methods offering free literacy services to adults in this community.
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