Manager Customer Service

Kourtney Yates **** Windfern Court Stone Mt, GA **088 478-***-**** *************@*****.***

RETAIL SALES/ MANAGEMENT

Over 5 years of experience with the area of high Retail Sales as well as Managerial experience.

AREAS OF STRENGTH

Customer Services/People Person Quality Assurance / Detail Oriented

Problem Solving Skills / Quick Learner Sales Promotion / Dependable

Prevention & Loss Accountability

WORK EXPERIENCE

Hat Shack/ Lids Macon Mall July 2010- Present

Macon, Georgia

Assistant Store Manager

• Responsible for overseeing the entire store operations.

• Assist manager in all areas of resets, remodels, relocations, and new store openings.

• Handle sales tracking and reporting, inventory control, and employee payroll.

• Train and supervise full and part time personnel.

• Work directly with vendors to confirm and verify shipments.

• Manage all aspects of merchandising, window displays, and stocking,

• Ensure excellence in customer service and resolved all problems at the store level.

Lady Foot Locker Macon Mall February 2010- May 2010

Store Manager Macon, Georgia

• Managed total store level operations, including staff hiring, training, and evaluation and work schedules.

• Handled budget planning and tracking, accounting and payroll.

• Coordinated inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

• Responsible for store audits and loss prevention.

Kids Footlocker Macon Mall

Store Manager November 2009- February 2010 / Assistant Manager March 2008- February 2010

• Responsible for overseeing the entire store operations.

• Assisted manager in all areas of resets, remodels, relocations, and new store openings.

• Handled sales tracking and reporting, inventory control, and employee payroll.

• Training and supervised full and part time personnel.

• Worked directly with vendors to confirm and verify shipments.

• Managed all aspects of merchandising, window displays, and stocking,

• Ensured excellence in customer service and resolved all problems at the store level.

EDUCATION

Pursing Business Management Degree at Macon State College

478-***-**** *************@*****.***

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