Customer Service Sales

Luella King

Cell: 954-***-****

E-Mail: ***********@*****.***

SKILLS PROFILE:

Internet, Word Works, Excel, Desktop Publishing, type 45-50 W.P.M.

Hostess, Waitress,Concierge, Front Desk

EMPLOYMENT:

Big Bear Brewing Company

Hostess

Coral Springs

July ,2008 July 2011

Greeting and directing patrons to their seats

Bussuing tables

Seldom waiting tables

Answering busy phone lines, answering multiple inquires

Nations Health

Customer Svc Rep

Sunrise Fl

Aug,2007- May, 2008

Received inbound calls from beneficiaries enrolled into the

Part D program, which is a prescription insurance policy, underneath Medicare

Assisted beneficiaries with updating account information,

provided plan information and resolved issues Part D related

Educated beneficiaries on how the Part D

plan works including benefits cost sharing and levels of coverage

Looked up medicines on the formulary to verify if they

were covered, the tier, the copay level and

if the drug is not covered provided an explanation as to why

Assisted pharmacies with prescription denials and errors and verifying benefits

Made concise and detailed notations as it pertains to member record

Toyko Blue

Hostess

Fort Lauderdale FL

Jan 2007.- June 2007

Directing customers to their seats

Inputing reservations in the computer

Taking reservations over the phone

Handing out promotions and pamphlets

Lowes Home Improvement

Cashier

Sunrise FL

July,2005- Dec, 2006

Daily cash handling

Greeting and assisting customers in a

professional manner while ringing up their merchandise

Working behind the customer service opening accounts,

answering questions, reassuring concerns and issues to the best of my ability

Answering multiple phone lines

Assisting customers on the sales floor

Running the returns desk

Seldom working behind the commercials sales desk assisting

customers with their import export orders, and shipment information

Stylez

Hostess/ waitress

Brooklyn N.Y.

Jan 2000- Dec 2001

Greeting and directing patrons as ther walked through the do

Directed V.I.P patrons to their designated area served bottles

Made sure patrons were comfortable

Served multiple drinks

Distributed promptions

EDUCATION:

City College

Fort Lauderdale FL.

Graduation Date: March, 2007

Degree Received: Associates

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