Administrative Assistant Customer Service

JoAnn Thomas

*** **** **** ******, ***. #*C

New York, NY 10036

(917) 639 - 3087

**************@*****.***

Objective: To obtain employment where I can utilize my administrative skills and work

experience with a company that can offer an opportunity for growth.

Experience:

New York Elevator, Inc. / ThyssenKrupp Elevator New York, NY

Operations Assistant / Safety Director 12/05 - 02/10

● Created and updated Excel Spread Sheets

● Generated and distributed Customer and Office Correspondence

● Generated repair job proposals

● Scheduling of repair jobs with customers

● Customer relations before during and after repair job

● Dispatched Repair Mechanics and Helpers to various jobs

● Repair Department payroll

● Maintained office machines, fax, copiers, telephones and postage system

● Supervised Mass company mailings

● Supervised co. reception area and personnel including sometime reception relief

● Purchased and distributed company uniforms, safety materials to field personnel

● Inspected and replenished safety equipment for field personnel

● Maintained Safety Binders

● Organized and participated in company safety seminars

● Earned Osha 10 Card

Boston Properties New York, NY

Administrative Assistant 04/02 - 04/05

● Implemented and maintained electronics based security operations at five locations

● Met with existing clients to ensure customer satisfaction

● Interfaced with directors and management on security related issues

Millar Elevators, Ind. New York, NY

Administrative Assistant / Dispatcher 06/96 - 02/02

● Trained and evaluated performance of staff and reviewed performance reports

● Reduced operating cost by increasing employee retention

● Coached, counseled and trained employees

● Dispatched mechanics to emergency elevator issues

Education:

St. Anthony’s Commercial High School New York, NY

Received; High School Diploma

Skills:

Proficient in Word, Power Point, Excel, Outlook; Type 50wpm.

Knowledge of Administrative and Excellent Customer Service skills.

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