PROFESSIONAL PROFILE
More than ** years proven leadership in IT projects, business process improvement, and operational support
• Wide range of progressive project leadership and diverse team building experience
• Strong analytical skills coupled with comprehensive knowledge of technology tools and software development methods
• Proven ability to identify issues, define options, and develop solutions through creative interaction with stakeholders
• Demonstrated success in operational process assessment, definition, and implementation
• Driver for organizational development and change management initiatives, including Strategic and Tactical Planning, Business Case and Cost/Benefit Analysis, Project Portfolio Management, Product Life Cycle Management
PROFESSIONAL EXPERIENCE
Raytheon Missile Systems Tucson, AZ
Business Partnership Lead
Achievements:
• Built strong working relationships with RMS business areas, promoting IT – business alignment and helping to change perception of IT role from “order taker” to strategic and enabling business partner
• Earned 2007 President’s Award for Excellence for innovation of wiki-based Engineering Design Guidelines solution promoting collaboration while retaining intellectual property standards and controls
• Defined business process and data requirements for HP (Mercury) Project Portfolio Management tool
Responsibilities:
• Strategic alignment of IT with RMS functional and product line business partners, including Program Management Excellence, Engineering, and Missile Defense Agency programs
• Project portfolio management, including business case definition, strategic goals linkage, prioritization, scoping, resource allocation, lifecycle management, lessons learned, and business case accountability
• Collaboration with Raytheon Enterprise business units to identify and realize opportunities for knowledge sharing, business process leveraging, and technology reuse
Coventry Healthcare Scottsdale, AZ
Senior Business Consultant
Achievements:
• Partnered with business, IT, and vendor teams to develop enterprise prescription benefits management system implementation plan including business process definition, change management strategy, and technology infrastructure deployment
• Built and administered team collaboration site and knowledge repository to support the diversified information sharing needs of the cross-functional and geographically dispersed implementation team
Responsibilities:
• Healthcare business analysis, process definition, and change management planning, including insurance plan design, claims management, financial system integration, and interface to external banking and settlement services
• Technical project management and administration of MS SharePoint Portal collaboration site
First Magnus Financial Corporation Tucson, AZ
Senior Project Manager
Achievements:
• Managed leading-edge software development portfolio, including web and database development, dataset standardization, and EDI business partner integration, including banking and regulatory agencies
• Led implementation of enterprise commercial software for 5500 users, including contract and budget management, infrastructure deployment, software configuration and customization, system interface development, training, call center support integration, and business process definition
• Developed and implemented SDLC methodology and process improvements, including project stage gate estimation model, baseline scheduling, variance analysis, and performance metrics reporting
• Defined and maintained standardized templates for project communication documents, MS Project plans, and Windows SharePoint sites
Responsibilities:
• Leadership of software development projects involving onshore business and technical teams as well as offshore development and business process outsourcing teams in India
• Continuous process improvement to align with corporate strategic objectives, including analysis, development, and implementation of new and redesigned operational processes and tools
• Maintenance, analysis, and reporting of Enterprise Project Portfolio performance metrics for IT management, business leaders, and corporate executives
• Development and support of IT Program Management Office operations, including staffing level requirements analysis, recruitment, coaching, and mentoring of Project Managers
Avnet, Inc. Phoenix, AZ
Senior Project Manager
Achievements:
• Managed Warehouse Management System (WMS) implementation and support for primary distribution center; led infrastructure planning, procurement, and deployment, process automation to support warehouse operations shipping 12,000 orders daily; integrated six disparate technology platforms including wireless communication, intelligent material handling, paperless workflow, and legacy systems
• Managed implementation of high-availability document imaging system supporting business requirements for document quality and retention of military and government orders
• Led Activity Based Management (ABM) business requirements definition; identified business drivers and devised tracking method for corresponding metrics; designed solution for capturing and integrating operational performance data with ERP and financial systems
• Architected and implemented Enterprise Project Management solution (EPM) based on MS Project Server 2003 supporting IT as well as business projects in North America, Europe, and Asia
• Managed global Content Delivery Network implementation consisting of requirements definition, procurement, knowledge acquisition, deployment, and support of Cisco network appliances
• Developed key IT operational processes, including Project Management Practices, Service Request Management, IT Governance, IT Risk Management, and Change Management
• Established Technology Services Project Office; developed and implemented supporting project management best practices, processes, tools, and templates
Responsibilities:
• Project leadership for cross-functional business and technology initiatives of regional and global scope
• Configuration, administration, and support of MS Project Server 2003 environment with 1500 users, 250 projects, and 80 project managers across North America and Europe
• Analysis, development, implementation, and continuous improvement of IT operational processes
• Training and mentoring of project management practitioners and constituents
• Steward for ABM performance metrics
• Development, maintenance, analysis, and publication of Enterprise Portfolio Management performance dashboards using Business Intelligence technology, including SQL Server, Business Objects, and MS SharePoint Portal Server
• Change management control point for WMS, ABM, and EPM
• Primary EPM liaison with Microsoft Premier Support and Microsoft Technical Account Manager
Scottsdale Insurance Company Scottsdale, AZ
Lead Programmer / Analyst
Achievements:
• Led Y2K Certification project
• Established IT Project Office, including best practices and supporting processes and tools
• Implemented Project Management software – Project Workbench
• Enhanced and supported core business systems for underwriting and claims processing
Responsibilities:
• Project leadership
• Project management tools administration and support
• Project management training and mentoring for IT staff
• Process guidance for project managers
• Project quality audits and performance analysis
ComCare Phoenix, AZ
Financial Systems Analyst
Achievements:
• Implemented and supported financial systems, including General Ledger, Fixed Assets, Purchasing, and Accounts Payable
• Implemented and supported Human Resources Information System, including Benefits Administration and Payroll
Responsibilities:
• Administration and support for JD Edwards systems
• Support for core utilization systems
• Project leadership
ProData Phoenix, AZ
Consultant
Achievements:
• Converted state lottery back office systems from mainframe to new open systems architecture
• Achieved Arizona Governor’s Award for Excellence
• Developed Quality Team workflow process for Fortune 100 semiconductor manufacturer
• Led rewrite of state tax department accounting systems
Responsibilities:
• Project leadership
• Project management training
• Client requirements analysis and proposal development
EDUCATION
University of Arizona – Eller College of Management Tucson, AZ
Master of Business Administration – MIS concentration
Southern Illinois University Edwardsville, IL
Bachelor of Arts
AFFILIATIONS
Microsoft Project Customer Advisory Council
Microsoft Project Association (MPA)
Project Management Institute (PMI)
• Certified Project Management Professional (PMP #302586)
• Tucson Chapter Board of Directors – VP of Administration
• Global Leadership Institute delegate (2008)
• IS SIG member
• PMO SIG member
• Organizational Project Management Maturity Model (OPM3) 2008 Update Project Team