Customer Service Assistant

CAMILLE JACOBS

**** ****** **** • Philadelphia, PA •19151

267-***-**** ● **********@*****.***

Certified Nursing Assistant

SUMMARY OF QUALIFICATIONS

• Excellent interpersonal communication skills; ability to professionally interact with staff and work in a team environment with the ability to follow directives, prioritize and multi-task

• Dependable, ambitious and punctual individual who can be counted on to get the job done

PROFESSIONAL EXPERIENCE

Devereux Whitlock Berwyn, PA

Direct Support Professional October 2010 - January 2011

● Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their

personal care such as bathing, dressing and feeding.

● Assisted individuals with MH/MR and developmental disabilities with ADL skills

● Motivated and assisted clients to perform non-manual exercises and ambulatory functional activities

● Administer medication to the residents when necessary

● Address emotional needs through activities, interventions that increased socialization.

Step-By-Step Philadelphia, PA

Residential Program Worker April 2009 - May 2010

● Accompanied individuals to in-house meetings and outside medical appointments.

● Prepared time sheets, schedules and inventory checklists for co-workers

● Provided structure for residents to focus on long term goals

● Addressed emotional needs through activities, interventions that increased socialization

CUSTOMER SERVICE EXPERIENCE

KFC Philadelphia, PA

Crew Member February 2008 - May 2008

Shop Rite Philadelphia, PA

Cashier February 2008 - April 2008

Conway Upper Darby, PA

Sales Associate October 2006 - March 2007

Men & Women for Human Excellence Philadelphia, PA

Internship May 2007 - July 2007

● Assistant to the Director of program providing clerical support such as filing, generated Excel spreadsheets,

Scheduling appointments and telephones services such as taking messages and routing calls.

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EDUCATION________________________________________________________________________________

P & A Nurse Aide Training Program April 2011- June 2011

Nursing Assistant Philadelphia, PA

● Earned Certificate of Completion, Valedictorian with Honors.

● Completed 375 hours of theory and laboratory classes.

● Completed / Passed clinical externships at Deer Meadows Nursing Home.

● CPR (Healthcare Provider) certified and received HIPPA/OSHA Certificates.

John Bartram High School Diploma - 2007 Philadelphia, PA

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