Manager Customer Service

Gregory Taylor, LCAM, CHA

Phone: 256-***-****

**** ******** ******, ****** ****, Fl 32405

• Email:*******@*****.***

SUMMARY OF QUALIFICATIONS

Seasoned, accomplished Professional with multifaceted, executive-level experience managing multimillion dollar gated communities, resorts, condominiums, timeshares and co-ops. Expert Leader with strong management skills and exceptional ability to work with clients and staff. Proven history of responsible, cost-effective oversight. Background includes management of properties across multiple states and international properties throughout Central America. Bilingual, fluent in English and Spanish. Member and former President of the Community Associations Institute local chapter. Willing to travel and to relocate.

PROFESSIONAL EXPERIENCE

Present:

LARGE SCALE PROPERTY OWNERS ASSOCIATION

MANAGER- WILD HERON- CONFIDENTIAL

Panama City Beach, Fl

I was recruited to this position from Texas. It is a very high-end property with a mix of properties

including bungalows, individual homes, condominiums, private Shark’s Tooth

golf course and club. It is a gated and very secure community and also an animal/plant sanctuary.

LARGE SCALE POA. HIGHLY CONFIDENTIAL

GENERAL MANAGER, Point Venture , Tx 12/19

Full responsibility for the operation and management of a private , gated community consisting of

lots, homes and townhomes. The community also has a 9 hole executive golf course, a private 160 slip

marina, multiple tennis courts, floating restaurant, large private park, multiple meeting facilities, library, l

large exercise facility , large green belt areas and multiple private docks owned by the POA. I am respon-

sible for liason with the local village council, water and fire departments. I am also responsible for secur-

ity and security staff, including special lake events of several thousand people. I manage a staff of 20 plus

contract security. The community is still growing with lots yet to be built on. I work with seven(7)

active owner committees and several local service organizations. The POA is also all of

the Village.

CONDOMINIUM , Corpus Christi, Texas, 5/09

GENERAL MANAGER

* Oversees administration and operations for a 411 unit resort condominium that includes 125 resort rentals, ensuring the overall functioning of the property.

* Leads and supervises a team of 30 employees in Guest Services, Owner Relations, Accounting, Maintenance, Landscaping, Security, and Housekeeping.

* Develops and prepares an annual budget to meet all short- and long-term property financial objectives.

* Prepares board and annual meeting agendas.

* Analyzes operations and performances to identify and implement cost reduction strategies and improvements.

* Acts as liaison, managing community relations between Board of Directors, Rental Associations, and Owner Committees.

* Orchestrates all aspects of a renovation project worth over $2 million.

* Coordinates with external vendors, contractors, service providers and addresses all issues that arise to ensure exceptional and consistent owner and guest satisfaction.

* Participates in the recruitment, hiring, transfer, and discharge of employees as appropriate.

COLDWELL BANKER RESIDENTIAL REAL ESTATE, LLC, Panama City, Florida, 2000-2008

DIRECTOR OF RESORT OPERATIONS

* Managed the administration, operations, and marketing of over 1,000 resort rentals, representing $700 million; also managed 400 long-term rentals and 30 condo associations. In charge of 14 offices and staff that exceeded 100.

* Increased internet reservations by $3.5 million by developing and overseeing marketing initiatives for Coldwell's Reservations Department.

* Revamped a condominium property in the red, turning it into a profitable venture through responsible and effective marketing and management.

* Generated an increase in rentals from approximately 350 to 1400 during tenure as Director.

* Acted as Regional Director from 1990-1996, traveling across five states to manage operations of six resorts.

RESORTQUEST, Destin, Florida, 1999-2000

GENERAL MANAGER

* Managed the operations of four resort communities ensuring overall functioning of the property and exceptional customer service delivery.

RCI MANAGEMENT, INC., Corona, California, 1990-1996

DIRECTOR OF RESORT OPERATIONS

* Managed overall operations for six resorts in Texas, Utah, Arizona, and California.

* Interacted daily with Board of Directors for each resort and conducted 24 Board meetings and six annual meetings yearly.

* Earned "Resort of International Distinction Award" for five resorts and garnered "Five Star Status" for three of the resorts.

Experience also includes consulting (1996-1999) on multimillion dollar management and development projects throughout Florida as well as General Manager and Executive-level positions with numerous condominiums and resorts.

EDUCATION

GADSDEN STATE JUNIOR COLLEGE

Associate of Arts in Administration and Management

Additional Training/Certifications include:

~ Certified Hotel Administrator- CHA

~ Professional Community Association Manager, in progress

~ Courses in Resort Management and Human Resources

References furnished on request.

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